We performed a comparison between Kaseya VSA and TeamViewer Remote Management based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Provides efficient automation."
"The training that we received was quite good."
"The most valuable part of this solution is the security features that it offers."
"Kesaya is highly configurable."
"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"The most valuable features of this solution are automation, inventory, and patch management."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"Almost all the features are valuable to me, like the scalable feature and its highly interactive software."
"TeamViewer Remote Management is easy to use and user-friendly."
"The product is secure."
"The fact that it's user-friendly and it has a chat option. These are my two favorite features."
"The most recent enhancements are quite remarkable."
"I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable."
"The product helps us efficiently fix technical issues and maintain system downtime."
"What I like about TeamViewer Remote Management is the chat feature on the dashboard, which is very useful. The solution also has a meeting feature, but I don't use that. The remote feature and other features of TeamViewer Remote Management also work fine, so it's a good solution."
"The agent-based monitoring solution can be improved."
"The way it is laid out can be improved. If it could be a little more intuitive, it might be a little bit easier. Sometimes, it is hard to find features because they're called something weird, or they're in an interesting location that you wouldn't have thought that they'd be in."
"The product's user interface is an area with certain shortcomings where improvements are required."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"The audit and KNM tools could improve."
"It never functioned as intended."
"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."
"Using the solution’s remote connection causes some lagging issues."
"I want TeamViewer Remote Management to incorporate more integrations."
"It could be more secure."
"Integration with other tools would be great."
"I'm not sure if the security is ideal. They could work to improve it."
"If you have one version, like if you have version 14, and the client has version 15, you can't access his computer. If the client is on 14 and the technician is on 15, he can't access the end user who's at home. So there's a disparity in versioning."
"There have been some delays in the past due to unstable internet connection."
"I would like to see better pricing, more customization, and increased automation."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while TeamViewer Remote Management is ranked 3rd in Remote Monitoring and Management (RMM) with 33 reviews. Kaseya VSA is rated 7.6, while TeamViewer Remote Management is rated 8.4. The top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". On the other hand, the top reviewer of TeamViewer Remote Management writes "Highly stable and scalable solution". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne and Microsoft Windows Server Update Services, whereas TeamViewer Remote Management is most compared with NinjaOne, Azure Bastion and Datto Remote Monitoring and Management. See our Kaseya VSA vs. TeamViewer Remote Management report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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