We performed a comparison between ForgeRock and Okta Workforce Identity based on real PeerSpot user reviews.
Find out in this report how the two Access Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We create and define the permissions and configurations for the users."
"The solution's most valuable feature is the authentication for the consumers. The integration with other third-party applications is excellent."
"The product is easy to set up."
"We used it to implement multi-factor authentication and to improve our security posture as well as reducing the potential for attacks."
"The support is good and prompt."
"The most valuable features are that it is easy to manage and it's stable."
"Easy to customize and adaptable to any environment."
"ForgeRock is an extensive product with many functionalities and capabilities, much more than many other tools combined."
"The provisioning functionality has been the most valuable. This solution has good performance, fast integration and is very responsive."
"We can automate the process of adding users to Okta if they are activated in Active Directory, or if they are added to the database of applications or Active Directory in the last couple of days."
"The product is easy to use."
"It made things a lot easier, especially with passwords."
"We find the solution to be stable."
"Workforce Identity offers a comprehensive access management solution with multi-factor authentication, total control, and features like app access management, identity governance, and administration tools such as certification and access request management. These are typically found in identity management solutions, but Okta integrates them seamlessly into its user interface."
"Workforce Identity's best features include its user-friendliness and easy setup."
"The product’s most valuable feature is multifactor authentication."
"It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers."
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."
"The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution."
"I think the upgrade process is sometimes a little complicated and there are failures that occur."
"The solution's documentation is not very good, and they do not give more details."
"The identity management model needs a bit of improvement."
"As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively."
"ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant."
"The error logging could be improved. Okta doesn't provide enough details when you are troubleshooting an issue. It's often difficult to fix it from our end, so we always need additional support from Okta."
"Okta Workforce Identity could improve the support system, they are too slow."
"The only aspect in which it can be improved is that the interface could be cleaner. I found this even when I was trying to do my certification exam because the certification is hands-on. You find yourself fumbling around a little bit to find simple things. This happens even when you start to get familiar with the product."
"Application updates are lacking. Customer support needs to be improved."
"Okta doesn't have a partial push. It pushes down the full profile schema for lifecycle management or provisioning."
"The training is too costly."
"We had some implementation issues."
"We've not had any problems with Okta."
ForgeRock is ranked 5th in Access Management with 27 reviews while Okta Workforce Identity is ranked 4th in Access Management with 59 reviews. ForgeRock is rated 8.0, while Okta Workforce Identity is rated 8.4. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of Okta Workforce Identity writes "Extremely easy to work with, simple to set up, and reasonably priced ". ForgeRock is most compared with SailPoint Identity Security Cloud, Ping Identity Platform, Microsoft Entra ID, Auth0 and NetIQ Identity Manager, whereas Okta Workforce Identity is most compared with Microsoft Entra ID, Google Cloud Identity, SailPoint Identity Security Cloud, Saviynt and Auth0. See our ForgeRock vs. Okta Workforce Identity report.
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