We performed a comparison between Huawei eSight and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most important features are alarm management and the visualization of the health of our network devices."
"I like that it supports all our Huawei devices. Unlike other network monitoring tools that monitor Huawei devices, it provides more details when it comes to monitoring or management. We can get complete details about the devices, and management is also simple."
"We can scale the solution."
"I like the real-time location monitor or RTLS feature. It is similar to the monitoring feature in Cisco Prime."
"We use Huawei eSight to monitor devices like Wi-Fi controllers, LAN switches, and routers."
"Huawei eSight provides businesses with monitoring capabilities of network devices across your network."
"eSight allows me to monitor and solve any problem in the backbone and any switch in real-time."
"The product is stable."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"ServiceNow IT Operations Management is a stable product."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The way this solution has helped us is that it improved our communication."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The solution needs to improve it's user interface to make it more modern and stylish. They need to design proper menu positions, features, etc. Right now the layout is complicated."
"This solution could be improved by offering monitoring for all devices and not only Huawei devices."
"eSight has many features and options, but sometimes, we feel that it should be more advanced, like Cisco. It would be good if they can enable some automation part in eSight. Most of our customers want automation in their network. They don't want a dependency on everything. That's why the automation part must be improved in Huawei. It will be beneficial for customers. Cisco has different products, and there are multiple products for monitoring, automation, etc. In the software-defined network, Cisco has ACI, and VMware has NSX. Such options must be there in Huawei to move to a software-defined network. Unlike Cisco, in the case of eSight, there is only one product. I am not aware of any other product. It would be good to enhance it with at least some automation options so that we can use it effectively in the campus network or big data center environment. When I implemented this Huawei solution, I faced some limitations in particular areas like wireless scanning. This is another part that they can improve. Wireless reporting option is not as effective as other monitoring solutions. For a particular use case, if a customer is asking for some reports, sometimes they are not 100% satisfactory. The reporting structure must be improved."
"It is not a very flexible product."
"The solution and the operating system come separately. It would be easier if we did not have to deploy anything. A bundle feature would be better."
"It will be better if they can make the simple network topology part more presentable. It would also be better if they had API integration and integration with third-party devices."
"Something that could be improved is the lack of integration with Cisco switches. In the next release, I would like to see better reporting."
"The price could be less costly."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"It should have better integrations with other solutions."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
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Huawei eSight is ranked 54th in IT Infrastructure Monitoring with 8 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Huawei eSight is rated 6.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Huawei eSight writes "Useful RTLS feature and good support but needs automation options and better wireless reporting". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Huawei eSight is most compared with Cisco DNA Center, Zabbix, Cisco Prime, PRTG Network Monitor and HPE OneView, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Huawei eSight vs. ServiceNow IT Operations Management report.
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