We performed a comparison between IBM Maximo and OpenText Service Manager [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, IFS, Infor and others in Enterprise Asset Management (EAM)."IBM Maximo is the best software for assets management."
"Work order management and scalability enables the businesses' needs to be met."
"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"Reliable, very configurable, and it's all integrated in the same database."
"The most valuable feature is the ability to correct maintenance."
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"Maximo is very stable. We really do not have problem with stability."
"The most valuable feature is asset management maintenance as well as asset management overall."
"The initial setup is easy."
"The workflow engine that standardizes and globalizes the process steps. It drives people through the process by standardization and automation."
"It's pretty well-structured in modules."
"Service Manager gives us a single system where everything is centralized in one base."
"It can adapt to any process in the organization."
"A valuable feature for us is that we have an ordered way to handle all the cases that we can handle with the infrastructure."
"We can have all our requests and incidents registered in one system."
"The design has been revamped in terms of GUI. The current interface is quite easy to read."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"Vendor management needs enhancement."
"It's not user-friendly. It could use shortcuts for frequently requested services."
"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline."
"Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"You can get lost using the application"
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"Pure cloud-based native functionality is lacking."
"We aren't able to take emails that come in and turn them into tickets, especially when it comes to attachments. When an email has an attachment, like a screenshot, it is a very cumbersome process, and it does not work very well. I shouldn't have been paying technicians to cut and paste attachments from an email into the ticketing system. It should do that automatically. Other solutions are able to do that. This is something that needs to be improved. Test manager and knowledge management areas are probably amongst the worst parts of this solution. We try to use this solution for knowledge management, but it is not user-friendly. Therefore, it has limited ROI as you need to spend time to try and fully capitalize on the knowledge management system."
"I don't see anything lacking."
"It needs good integration with the configuration database, that's lacking at the moment, It's not that good."
"Customization can be difficult at times because scripting is often required."
"Service Manager would be improved with access to automation."
"The greatest issue for us is to understand the roadmap. We want to know whether we should upgrade now or should we wait three months."
"It, still, has a bit of more of improvement possibilities in the codeless part. But, I can see that they are working on it, so that's quite good as well."
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IBM Maximo is ranked 1st in Enterprise Asset Management (EAM) with 23 reviews while OpenText Service Manager [EOL] doesn't meet the minimum requirements to be ranked in Enterprise Asset Management (EAM) with 48 reviews. IBM Maximo is rated 8.0, while OpenText Service Manager [EOL] is rated 7.2. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of OpenText Service Manager [EOL] writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, IFS Cloud Platform and NetSuite ERP, whereas OpenText Service Manager [EOL] is most compared with ServiceNow, OpenText Service Management Automation X (SMAX), BMC Helix ITSM and JIRA Service Management.
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