We performed a comparison between IBM Maximo and SolarWinds Web Help Desk based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, IFS, Infor and others in Enterprise Asset Management (EAM)."There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"The incident management feature is good because it allows you to keep track of and classify issues."
"Its capabilities let us organize our work."
"We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes."
"The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable."
"IBM Maximo is the best software for assets management."
"Work order management and scalability enables the businesses' needs to be met."
"Preventive maintenance management."
"Once installed, it runs like a charm and doesn't ever crash."
"It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the request field and just put in some terms I'm searching for, I can usually find the ticket that I'm looking for."
"The most valuable feature of this solution is the assets management module."
"SolarWinds is scalable as far as adding devices and servers."
"It is easy to use."
"The interface is not very easy or user-friendly and is in need of improvement."
"You can get lost using the application"
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
"Coding can be complex when customization is required."
"It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"Revision management of file attachments."
"The latest version is slow due to the power it requires."
"It would be good if there were training and tutorial videos on the Web Help Desk."
"A little outdated compared to newer products that include protection and detection."
"We would like to see automation included in the next release. We would like to eliminate the L1, and L2 support, by at least 80%. To do this, we need automation with AI (Artificial Intelligence) in combination with ML (Machine Learning)."
"The interface feels clunky to me compared to some other systems that I've used. I used ManageEngine Service Desk prior to this at my previous job and that had stuff like categories that we use that I don't see in SolarWinds."
"This solution needs to have mobile application support added."
IBM Maximo is ranked 1st in Enterprise Asset Management (EAM) with 23 reviews while SolarWinds Web Help Desk is ranked 18th in Help Desk Software with 6 reviews. IBM Maximo is rated 8.0, while SolarWinds Web Help Desk is rated 7.6. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, IFS Cloud Platform and NetSuite ERP, whereas SolarWinds Web Help Desk is most compared with ServiceNow and ManageEngine ServiceDesk Plus.
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