We performed a comparison between LiveAction LiveNX and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The alerting feature is very good because it allows you to set MOS alerts at various network junctures or data points."
"One of the valuable features is the ability to create CLI scripts on the fly to fix any issues. We were using it for QoS modeling to ensure that we were properly modeling QoS, and it basically said here is what you need to fix to get this QoS done, whether it is ACL or something else. It would either push or recommend. If you have the right credentials, you could also push. It is very good if you are a Cisco shop. It gives you reporting, latency, and bandwidth utilization for your applications, so you can do good capacity management planning. There are a lot of pieces that LiveNX can give you. It is a total NPM solution for SD-WAN."
"All in all, LiveAction LiveNX has become an indispensable tool for maintaining and improving our network's reliability and performance, ultimately supporting our organization's goal of providing timely and dependable delivery services."
"We don't have any complaints about the software. According to my team, it's a very good tool that's very intuitive."
"The product has a very good graphical interface."
"Its analytical capability is really good."
"The intention and the idea of the filter is great."
"It's easy to set up."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"It is flexible. You can tune it, more or less, as you want."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"Improved documentation and more responsive customer support can help in addressing issues faster."
"This is a horrible solution and I think everything needs to be improved."
"It is not as robust as other NPM solutions. For instance, there is a problem while labeling specific applications. It works well with well-known applications, but when you have to put in new applications that are not very known and set them up with names, ports, URLs, or some protocols, it is not as intuitive."
"The only downside to this software is the price."
"They need to create a more simplified UI."
"Sometimes the solution does not register devices properly and that is a bug."
"The tool crashes sometimes when we try to pull reports simultaneously."
"Lacks the ability to do its own monitoring."
"The security policies could be increased."
"It should have better integrations with other solutions."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"The initial setup phase was hard and could be made easier."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
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LiveAction LiveNX is ranked 54th in IT Infrastructure Monitoring with 7 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. LiveAction LiveNX is rated 6.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of LiveAction LiveNX writes "Greta visual analytics and real-time monitoring but requires better documentation". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". LiveAction LiveNX is most compared with ThousandEyes, SolarWinds NPM, Cisco Secure Network Analytics, NETSCOUT nGeniusONE and Datadog, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our LiveAction LiveNX vs. ServiceNow IT Operations Management report.
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