We performed a comparison between LogMeIn Rescue and TeamViewer Tensor based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."
"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."
"The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away."
"The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product."
"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."
"Ability to save a permanent remote connection, hold, and/or transfer."
"The ability see iOS devices helps us out a lot because the majority of our users are iOS device users."
"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."
"The most valuable feature of TeamViewer Tensor is the remote access."
"Remote desktop sharing is one valuable feature of the solution."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."
"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"They need to combine computer and mobile end-user support to be a more streamlined experience."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
"The solution could include more AI (Artificial Intelligence)."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while TeamViewer Tensor is ranked 7th in Remote Access with 4 reviews. LogMeIn Rescue is rated 9.0, while TeamViewer Tensor is rated 8.6. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of TeamViewer Tensor writes "A user-friendly and stable solution providing remote desktop sharing functionality to its users". LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, VNC Connect and Microsoft Intune, whereas TeamViewer Tensor is most compared with TeamViewer, TeamViewer Pilot, BeyondTrust Remote Support, Parallels Access and Microsoft Remote Desktop Services. See our LogMeIn Rescue vs. TeamViewer Tensor report.
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