We compared Meraki Dashboard and New Relic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Meraki Dashboard users like its centralized console, cable testing, firmware updates, and group policy features. The solution is also praised as user-friendly, stable, and scalable. New Relic offers reliable monitoring capabilities and advanced traceability features.
Room for Improvement: Users say Meraki Dashboard could improve its client VPN, hardware discovery, and integration with external solutions, Some users mentioned a need for more comprehensive documentation and granular control. New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed.
Service and Support: Meraki Dashboard's customer service receives mixed feedback. Some users spoke fondly of the technical support they received, while others expressed frustration over long wait times and had a hard time finding the right person to help them. Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions.
Ease of Deployment: Users said Meraki Dashboard was effortless and intuitive to set up, noting that features like templates and configuration cloning saved time during deployment. New Relic's setup is perceived as relatively easy, and professional services are available if needed.
Pricing: Opinions on Meraki Dashboard's pricing varied, with some users finding it pricey and others deeming it fair. New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information.
ROI: Meraki Dashboard simplifies IT operations, and some users expect returns within a few years. Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI.
Comparison Results: Meraki Dashboard is a scalable, user-friendly solution with a smooth, painless setup made easy by built-in templates and features like configuration cloning. However, some users complained that the solution is too expensive and needs better integration with non-Cisco platforms. New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better.
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"Everything is in a single pane and you can look at your network in one centralized place."
"We greatly utilize the network because we can plug it into the DNS, VPN, or equipment. It's very good. Meraki Dashboard enhances wireless network management. We appreciate its flexibility, as it allows for easy suite configuration. We can handle everything on there when there's a policy or any other requirement."
"There is no need to swap the hardware at all the locations, and importing the APs into the Dashboard was a simple and quick process."
"It's a scalable solution."
"The product can scale if you need it to."
"Scalability is one of Meraki Dashboard's strongest features. We have thousands of users if we're counting the end-users on our clients' network, but we have hundreds of clients."
"The ability of the product to perform with simplicity of deployment make it a valuable solution."
"The most valuable feature is their support, they get better every day."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"It is a software solution as a service, so I don't have to manage it on-premise."
"It does everything we wanted it to do."
"They have baseline level alerting."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"Server uptime is its most valuable feature."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"The tool needs to incorporate more integration platforms. Integrating technical support features directly into the dashboard would be highly beneficial. This would allow technicians to troubleshoot issues more efficiently."
"The product is missing a VPN and it is a major issue when it comes to deployment."
"Some features could be added."
"What we would like from the IT perspective is a lot more granular control, more visibility into the packets, into the routing, and things of that nature."
"There are some issues with the NAT configuration, it is now impossible to some operations with the solution."
"The price could be lower because the license for access points is expensive."
"An area for improvement in Meraki Dashboard is licensing management because it's a little complex. Product licensing can be made a little bit easier through license concurrency and a more straightforward approach to applying the license to products and services."
"Meraki Dashboard's pricing could be improved."
"The connectivity between legacy and newer cloud applications is not great."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"The price could improve."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."
"The solution must provide better support for Azure Web Apps service."
"Compared to their competitors, they are missing some features at the moment."
"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."
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Meraki Dashboard is ranked 9th in Network Monitoring Software with 51 reviews while New Relic is ranked 6th in Network Monitoring Software with 152 reviews. Meraki Dashboard is rated 8.6, while New Relic is rated 8.6. The top reviewer of Meraki Dashboard writes "Incredibly easy to use, great troubleshooting and prevention of malicious events". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Meraki Dashboard is most compared with Cisco DNA Center, SolarWinds NPM, ThousandEyes and Mist AI and Cloud, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our Meraki Dashboard vs. New Relic report.
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