We performed a comparison between Microsoft Dynamics CRM and Nintex Process Platform based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers."The most valuable feature in Microsoft Dynamics CRM is funneling."
"The solution's return on investment is worth it."
"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."
"The stability is excellent."
"This is a scalable solution."
"It is good for sales and service maintenance. It has various integration tools."
"I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view."
"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."
"Only Nintex has the feature which allows attachments to an email."
"This tool is really helpful in reducing a lot of manual work. Its drag and drop components help to create a workflow faster than SharePoint Workflow Designer."
"The solution has helped us to automate our business processes, our approval systems, and automation for quickly developing on SharePoint on-prem and SharePoint online."
"It creates workflows to handle business processes. It allows us to route approvals to users without human intervention."
"Provides the ability to automate SharePoint processes (building sites, lists, updating content). You can also automate document and content processes, onboarding and offboarding, and general IT and HR solutions."
"The setup is easy."
"It's easy to learn. However, there is very little content available for the Nintex also, but they are providing their own documentation and all. So, it's easy to learn also."
"The technical support is very good."
"Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use."
"When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems."
"Overall, the solution could be made to be more user friendly."
"They should work on improving the solution's scalability."
"The solution could have better dashboards and the Microsoft operating system could be more intuitive."
"One area for improvement in Microsoft Dynamics CRM is its end user feedback. It's still not that great compared to Salesforce. They also need to improve on the look and feel of the solution, because those are still slightly better on Salesforce."
"K2 is a workflow solution, and there is no RPA solution with K2. This is where K2 lacks a little bit. It is just a heavy workflow solution. It doesn't have a supplemental product like RPA. If you want to use RPA, you have to use Blue Prism, UIPath, or something else. If you use Nintex, it has an RPA solution. It is a form-based application, and they are doing everything electronically. The initial investment in K2 is heavy because it is a BPM software. It does not have a low cost because they charge you the same for one workflow or 100 workflows."
"The licensing needs to be improved. Right now, we find it's getting more expensive to use the product."
"Nintex seems to be very server intensive. It is one of the reasons that we are moving to a different product on the SharePoint 2016 platform."
"The solution does not integrate with many platforms."
"It's very tedious to manage."
"Currently, copying workflow actions from one workflow to another is not possible. Also, the Office 365 solution is not as mature as on-premise."
"The product’s support for the mobile platform and its ability to handle artificial loads could be better."
"The license pricing is too high currently for Nintex Workflow."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while Nintex Process Platform is ranked 9th in Business Process Management (BPM) with 21 reviews. Microsoft Dynamics CRM is rated 7.8, while Nintex Process Platform is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Nintex Process Platform writes "Offers good integration capabilities and easy to learn and good stability". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Nintex Process Platform is most compared with Camunda, IBM BPM, Appian, Pega BPM and Newgen OmniFlow.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
