We compared Monday.com and SAP CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities. SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP.
Room for Improvement: Monday.com users want additional automation rules and better integration with third-party apps. SAP CRM needs improvements in its mobile interface, data visibility, and integration.
Service and Support: Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support. SAP CRM's customer service and support have received mixed feedback.
Ease of Deployment: Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging. The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team.
Pricing: Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable. SAP CRM is seen as costly, and some users have said it isn’t worth the money.
ROI: Monday.com customers have reported increased productivity and more efficient task completion. Some reviewers have reported that they realized an ROI from SAP CRM within three to five years.
Comparison Results: Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications. SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy.
"The automation process is one of the best."
"The automation is great."
"Time tracking has been a godsend."
"Being able to see your own personal specific projects makes it that much more accessible a program and is great for work productivity."
"I like how you can trigger notifications and reminders automatically when different statuses are changed or updated."
"I’ve found the ability to build dashboards through integrating information from various boards most helpful to ensure the right information is being communicated to leaders and other groups."
"It has helped us to divide work by assigning tasks and forecasting how busy we will be in the future."
"The solution is great for notification on changes and updates and Excel exporting and we can easily build and customize new boards."
"The solution is highly scalable."
"The solution assists us in identifying what to send, what to offer, and what customers are buying."
"Its scalability is good."
"I have found the most valuable feature of the SAP CRM system is its ability to integrate with other modules. SAP CRM is all about integrating with other modules. For example, SuccessFactors is their learning management. This is one use case that SAP CRM themselves use. Their lead generation versus their sales from their educational services. You can instantly receive insight into how many leads have been generated and how much it turned into real business or revenue for them. I was told in one of the seminars that the data transfer from the lead generation to sales is only 24 hours in SAP CRM."
"The initial setup of SAP CRM was simple."
"We get very good support from SAP."
"The most important factor for recommending SAP CRM is its integration with the core SAP platform. Globally, most enterprises are using SAP as an ERP platform to manage their key business functions. SAP CRM has out-of-the-box integration with the core SAP platform. You can integrate your pre-sales and post-sales into the single platform on the SAP CRM very easily, and you can extend that CRM to your customers who can actually see what is happening to their orders—such as whether it is dispatched or not dispatched or at what stage it is—simply by logging onto the CRM platform."
"The platform is highly scalable."
"Expanding the analysis to contain all boards in a specific folder without having to add them manually would be ideal."
"It does everything we need it to, so no improvements are necessary."
"The Graphic User Interface (GUI) needs improvement."
"It helped us a lot in content management issues for TikTok and YouTube, however, it would be good to have an integration for each social network to get all the data within a single platform."
"It would be good if we could have the option to choose custom colors for the status fields and groups so we can make some boards more branded."
"The solution really needs to offer templates."
"Monday.com is always upgrading its features. I struggle to keep up with it all as I am not a tech expert."
"The solution could improve messenger-based communication with clients in CRM."
"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."
"There could be some specific configurable options on the UI level to improve visibility."
"Improvement is needed for SAP CRM's integration with Microsoft Teams and Outlook Its integration with Microsoft collaboration software, including Teams, Outlook, and SharePoint, is not very good. There are issues with synchronization between appointments in CRM and Outlook, as well as challenges with managing contacts, which creates problems."
"In terms of stability, there are some latency issues."
"SAP CRM could improve in the area of user-friendliness. It would help if you had an engineer to do the administration. The migration is complex when moving from the old version to the latest version."
"Our users are using it primarily from their laptop browser and very few are using it on their mobile because the mobile is not that user-friendly."
"In the future, machine learning and artificial intelligence functionality need to be included."
"The navigation must be improved."
monday.com is ranked 1st in CRM with 222 reviews while SAP CRM is ranked 4th in CRM with 40 reviews. monday.com is rated 9.4, while SAP CRM is rated 7.6. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Jira, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and SAP Marketing Cloud. See our SAP CRM vs. monday.com report.
See our list of best CRM vendors, best Marketing Management vendors, and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
