We compared New Relic and PRTG Network Monitor across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: New Relic offers reliable monitoring capabilities and advanced traceability features. PRTG Network Monitor customers like its user-centric approach, straightforward reporting, and customizability.
Room for Improvement: New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed. PRTG Network Monitor could improve its performance and resource efficiency. Other pain points include usability and cross-platform compatibility.
Service and Support: Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions. PRTG Network Monitor received mixed reviews for its customer service. Some users commended the support team’s prompt service, while others reported slow response times and noted the lack of remote session support.
Ease of Deployment: New Relic's setup is perceived as relatively easy, and professional services are available if needed. PRTG Network Monitor’s setup isn’t considered to be overly complex. Deployment times may vary depending on the environment's complexity and device count.
Pricing: New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information. PRTG Network Monitor is deemed reasonably priced and cheaper than its competitors.
ROI: Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI. Users said that PRTG Network Monitor has proven to save time and money through automation and proactive support.
Comparison Results: New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better. PRTG Network Monitor is regarded as a simple, user-friendly, and cost-effective solution, but users would like to see improvements in performance, documentation, integration, and technical support.
"We can manage the entire system across the network and troubleshoot the pain points."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"The product allows the developer to see the actual problems in the applications."
"The solution is quite stable."
"It has prevented failures from occurring in our production environment."
"We detect issues using dashboards that we built on New Relic."
"The VPN is one of the solution's most valuable features for us."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"The fact that I can use custom MIB files to customize my sensors for the things that are not there as a default is a good feature."
"The feature I like is that it can easily do a lot of mapping."
"PRTG is relatively intuitive and fairly straightforward. It has net flow monitoring and that works all right. I would describe it as a decent middle-of-the-road solution."
"I can create my own program sensor. This means I can add extra monitoring capabilities into the already fundamentally strong foundation."
"It is a central solution in terms of how to actually use it. It has a very easy dashboard. Everything is concise. We are able to create custom sensors. For different parts of the business, we have many products across many environments, and it works for everything."
"The feature whereby it shows when my hard drives are moving towards thresholds that would be considered outages, before they reach that point - that is valuable."
"The solution provides us response times to issues."
"The Slack integration is fantastic, and I've actually found it to be very useful recently."
"The Wi-Fi side needs improvement."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"In the next release, I'd like to see a better pricing structure."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."
"New Relic needs to improve is the user data schema."
"The price could improve."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"The Desktop app is good but it can be really sluggish at times, especially when you're editing different elements."
"I would like to see them take their graphing tools and convert them into a collector so that we can point telemetry to them"
"PRTG's documentation could be improved."
"The product could be improved by being cross-platform friendly."
"The only sort of limitation is the actual probes. So, if you don't have enough probes on there, you can over flip them and cause the WMI sensors and SNMP sensors to sort of overload. Sometimes, they might timeout for a minute, but they do come back."
"PRTG Network Monitor can improve Layer 2 and Layer 3 network maps and the GUI more user-friendly. Additionally, they should bundle the features so I can monitor everything on one particular device."
"If PRTG could help me see the bandwidth for each host I have on my network, either for a wireless or a wired network, that would be very helpful."
"The clustering aspect needs improvement, as there is a bit of confusion about you do when hit that 5000 probe mark."
New Relic is ranked 6th in Network Monitoring Software with 152 reviews while PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews. New Relic is rated 8.6, while PRTG Network Monitor is rated 8.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and ManageEngine OpManager. See our New Relic vs. PRTG Network Monitor report.
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We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.