We performed a comparison between SCOM and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."SCOM has improved our organization by simplifying the monitoring process. The system tells you what the bi-weekly or monthly usage was and that enables us to report this information to the manager. It shows if there was a connectivity issue that needs to be fixed and it's easier to concentrate on what needs to get fixed. System errors, therefore, get fixed faster."
"This solution allows us to standardize all of the reports for monitoring the network, so it helps a lot for auditing purposes."
"It is very good at monitoring Microsoft Server."
"The most valuable feature of SCOM is the capability of using classes within your management pack development."
"Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it."
"The stability has been great."
"The advantages of SCOM are that it is definitely user friendly and a more appropriate solution for what we need."
"SCOM has helped us to monitor all the VMs in our environment, especially the Windows servers."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"It helps streamline management and processes."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The scalability of ServiceNow is good."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"I like the solution mostly for CMDB discovery."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult."
"Regarding certain issues in the solution, it can be difficult to generate reports if we have a program that is not user-friendly for reporting. While this is not necessarily negative, we may need to use another solution."
"It would be a much better product if Microsoft provided management packs with the product."
"It could use some system enhancements, such as better dashboards."
"The management of the servers could be better."
"The price could be improved."
"I would like to see better support for monitoring Unix-based systems."
"Non Windows monitoring is fairly weak. Network device monitoring is not reliable."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"The tool can be improved by including more detailed information to assist new users."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"The solution’s licensing cost could be improved."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
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SCOM is ranked 3rd in Event Monitoring with 78 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 35 reviews. SCOM is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". SCOM is most compared with Dynatrace, Zabbix, Datadog, Nagios XI and OpenText Operations Bridge, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and Splunk Infrastructure Monitoring. See our SCOM vs. ServiceNow IT Operations Management report.
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