We performed a comparison between ServiceNow IT Operations Management and Splunk Infrastructure Monitoring based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"Has service mapping, impact management, metric intelligence and health of analytics."
"It's easy to set up."
"The asset management tools are very valuable."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"It is easy to use and simple to learn."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"I am impressed with the tool's ability to track information in an easy way."
"The most valuable feature in this solution is the log searching."
"It is a great resource for us because we have so many different data sources and to be able to aggregate that and put it through a concise dashboard or an alert really helps."
"The ability to create custom dashboards is one of the best features and that's typically why most people deploy Splunk. Users can create dashboards for just about anything."
"Splunk Infrastructure Monitoring gives us complete visibility without the need for storage."
"The solution's most valuable aspect is its ability to get information about all of the security measurements in my environment."
"The product retains a lot of log data for subsequent analysis."
"The alerts are the most valuable feature."
"The data collection from our VMs, containers, databases, and backend components is valuable."
"Service mapping is pretty limited."
"The pricing is high."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"It should have better integrations with other solutions."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The end-to-end visibility is lacking because Splunk cannot directly monitor network devices."
"In the next release, I would like to see more integration with other solutions."
"Splunk could be better integrated with configuration manager solutions so we can automatically resolve issues without human interference."
"The price has room for improvement."
"Splunk would be better if some tools were integrated to be able to take action on security or network concerns."
"The clustering part of indexes can be more refined."
"They do not have all the features that I expect right now."
"This solution is difficult to configure and the instructions are complex."
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ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews while Splunk Infrastructure Monitoring is ranked 13th in IT Infrastructure Monitoring with 24 reviews. ServiceNow IT Operations Management is rated 8.2, while Splunk Infrastructure Monitoring is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Splunk Infrastructure Monitoring writes "Helps to ingest a massive amount of raw data and use it effectively". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence) and Datadog, whereas Splunk Infrastructure Monitoring is most compared with Nagios XI, Amazon CloudWatch, Cisco Intersight, ITRS Geneos and Splunk ITSI (IT Service Intelligence). See our ServiceNow IT Operations Management vs. Splunk Infrastructure Monitoring report.
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