We performed a comparison between ServiceNow Discovery and SolarWinds Server and Application Monitor based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."
"I am impressed with the tool's incident problem change management."
"The biggest advantage of ServiceNow is the value that it brings."
"The service management and operations management modules are valuable."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."
"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."
"The product integrates with Remedy."
"The solution has good alerts. Notifications are sent via email to technicians. You can filter the kinds of alerts you want to receive as well. It's excellent."
"Features like monitoring and infrastructure dependency mapping are valuable to us."
"Identifying the problem statement is easy."
"One of the most valuable features are the reports. They're pretty good. Also, the ease of installation and customization for the client is another feature that we value. SolarWinds has a lot of features but these are the ones I like the most. We also like that the KPIs have the ability to be preset."
"Manage Groups: The capability to group appropriate devices gives better visibility of sites, categories, or critical regions. The same can be used to represent a dashboard for higher management."
"The most valuable feature is the Access Rights Manager."
"I am impressed with the tool's AppStack feature which mainly helps us in the identification process. This feature can give an overview of the fault and help us identify the issues for performance degradation. Instead of looking at multiple places, we can look at a single place to identify the issues."
"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"Mapping interactions between systems."
"In terms of the dashboards on offer, they should work to improve them. The types of dashboards that you get in terms of the graphs on offer aren't ideal right now."
"This product has no real downside unless they fail to continue development of its capabilities."
"The tool’s report feature created issues for us. We needed to gain skills to use that feature. The tool’s customization is not easy since you have to reconfigure the whole system."
"Support for the IBM Mainframe is needed."
"The stability, flexibility, and ease of use could be improved."
"It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system. In the application layer, it has some very basic stuff. You have to build your own with manuscripts and things like that."
"When you implement SolarWinds on a larger scale my customers complain about the speed."
More SolarWinds Server and Application Monitor Pricing and Cost Advice →
ServiceNow Discovery is ranked 3rd in Server Monitoring with 37 reviews while SolarWinds Server and Application Monitor is ranked 10th in Server Monitoring with 38 reviews. ServiceNow Discovery is rated 8.0, while SolarWinds Server and Application Monitor is rated 8.0. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "We use this product for base and application monitoring. ". ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and Oracle Enterprise Manager, whereas SolarWinds Server and Application Monitor is most compared with Azure Monitor, Dynatrace, AppDynamics, Prometheus and PRTG Network Monitor. See our ServiceNow Discovery vs. SolarWinds Server and Application Monitor report.
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