We performed a comparison between Microsoft Configuration Manager and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution effectively handles inventory management, deployment, and reporting."
"The major features of this product are the reporting tools. The most valuable features are package deployment and application deployment. Security management is also good because any vulnerability will be identified, and you can fix it. It's the best tool because you never know what kind of client you will have. For example, you may have your offices in low bandwidth remote areas. But it's achievable because it accommodates the bandwidth that you have available. Microsoft Endpoint Configuration Manager is an excellent reporting tool for your environment. If you want to know the details about the hardware configuration, software configuration, what is causing a problem, or when a new feature update comes in for Windows, even that goes on SCCM itself. A lot of deployment stuff."
"I like its ease of use. It does what you need it to do, and it's a one-stop-shop for the company and for all your deployments. If you incorporate Intune into it, you can have both. You can bring your own devices and corporate devices, and everything runs out of SCCM and Intune."
"It is a good choice for deployment that performs very well."
"The solution doesn't require any maintenance from our end because it is a cloud-based solution and Microsoft takes care of everything."
"What's valuable is the basic management of the systems, being able to control who can access the systems."
"The most valuable feature of Microsoft Endpoint Configuration Manager is it's incredibly simple to configure and execute changes in bulk, allowing for seamless deployment. With this solution, you can easily track the status of all modifications and send them with ease, making it a comprehensive and efficient solution for any necessary adjustments."
"The most valuable feature of Microsoft Endpoint Configuration Manager is the availability of being able to manage the Microsoft estate. It handles many areas, such as asset management and tracking."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"We can scale the solution."
"The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB."
"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."
"It has given us an understanding of each layer from a server application."
"It's a single system of record and it captures the relationships."
"The most valuable feature of ServiceNow Discovery is its performance."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"It should provide the ability to remotely connect to mobile devices. There are some solutions that are doing that, but with Microsoft Intune, the only way to remotely connect to devices outside the organization and mobile devices is by using TeamViewer. It is pretty strange for a big company like Microsoft to not have something for that."
"The main thing is that SCCM has to become an appliance instead of a server. When I say appliance, it has to come preconfigured so that it is drop-shipped into the enterprise and then you activate the feature sets that you want. It should pull down all the latest binaries. Once that is all there, it should have a discovery tool which goes out and discovers the assets within an enterprise. If the server, workstation, and applications are all coming from the same vendor, why not have the vendor do this work for us and automate it as much as it possibly can?"
"It would be nice to have everything in one place. Now they have Intune for the desktops and SCCM to handle their servers."
"The reports are too busy. They could be simpler. I'm a technician, so I don't care how pretty the reports look. They should be easy to read. I'm designing this for production folks. They need to read the reports quickly when they're patching in the middle of the night."
"SCCM should strive to enhance the accuracy of its reporting functions in order to avoid any issues with incorrect or inaccurate data."
"It would be better if automation options were available. For example, in Nexthink or SysTrack, there is an analytical tool. Creating dashboards would be very easy if you implement the same thing in Microsoft. That report will be a daily cost to the customers and good revenue for our organization. The price also could be better. In the next release, we need to include some features like tables, dashboards, surveys, services, and metrics in the dashboard. Whatever we are implementing will be downloaded by a report. Apart from the report, we will telecast from the dashboard. It's very easy to compare, and it will be easy to telecast to the end-users."
"I would like to see some improvements in WSUS and control of other, non-Microsoft, product updates."
"In spite of us being a premier customer we find the support unsatisfactory."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"The solution is too high priced."
"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."
"It is one of the most costly applications in terms of subscription costs."
"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."
"It's an expensive platform."
More Microsoft Configuration Manager Pricing and Cost Advice →
Microsoft Configuration Manager is ranked 2nd in Server Monitoring with 78 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 37 reviews. Microsoft Configuration Manager is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of Microsoft Configuration Manager writes "Seamless system updates, useful integration, and reliable". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, BigFix, Microsoft Intune and BMC Client Management, whereas ServiceNow Discovery is most compared with Tanium, Lansweeper, AWS Cloud Map, ScienceLogic and SolarWinds Server and Application Monitor. See our Microsoft Configuration Manager vs. ServiceNow Discovery report.
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