We performed a comparison between Splunk Infrastructure Monitoring and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's a very easy-to-use solution."
"The solution's most valuable aspect is its ability to get information about all of the security measurements in my environment."
"The product retains a lot of log data for subsequent analysis."
"The feature I find most valuable, is the data integration."
"It can monitor, get the data, and then report on the data."
"The data collection from our VMs, containers, databases, and backend components is valuable."
"The initial setup was straightforward. We didn't find it to be too complex."
"The most valuable feature in this solution is the log searching."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"The root cause analysis is very helpful for us."
"The implementation can be more user-friendly."
"Splunk could be better integrated with configuration manager solutions so we can automatically resolve issues without human interference."
"The clustering part of indexes can be more refined."
"We have both on-prem and cloud, and the challenge is getting all our log data aggregated or streams aggregated so that it is real-time. We do a pretty good job of that, but our organization is not using it as a security platform when it can do a great job of that."
"A lot of customers had a hard time effectively searching within the data in Splunk. There is a learning curve from searches to indexes and using all the macros that we have created. It is a little difficult for somebody who has not used it quite a bit and does not have a lot of practice with it, but the AI features that we have been hearing about through Splunk will make it a lot easier for us to use human language to search this data. That is big. That is pretty powerful, and that will help a lot with our customers."
"The product collects a lot of data but it does not assure that it collects all of it."
"They do not have all the features that I expect right now."
"We still use Splunk Enterprise licensing. A lot of the newer features go into Splunk Cloud before Enterprise. We're not looking to switch our licensing over, so we're falling behind on the newer features."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"We'd like them to show more inputs on the dashboard."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"We also faced challenges relating to UI development."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
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Splunk Infrastructure Monitoring is ranked 15th in IT Infrastructure Monitoring with 24 reviews while Splunk ITSI (IT Service Intelligence) is ranked 4th in IT Alerting and Incident Management with 30 reviews. Splunk Infrastructure Monitoring is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Splunk Infrastructure Monitoring writes "Helps to ingest a massive amount of raw data and use it effectively". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". Splunk Infrastructure Monitoring is most compared with ServiceNow IT Operations Management, Nagios XI, Amazon CloudWatch, Cisco Intersight and ControlUp, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, Splunk APM and BMC TrueSight Operations Management. See our Splunk ITSI (IT Service Intelligence) vs. Splunk Infrastructure Monitoring report.
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