We performed a comparison between ServiceNow IT Operations Management and VMware Aria Automation based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"I like the solution due to the fact that it's scalable."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"value; It does a lot of things automatically that would take our group, when we're already strapped for time, a lot of time to go through and clean stuff out of databases and the like."
"We've just shifted to an Agile development so there has absolutely been an improvement in speed to market. We now have consistent release plans because we have these environments as ready as they are."
"Scalability is perfect. We haven't had any issues."
"Instead of deploying a VM from a template and going through the process of configuring that VM, with vRA we're able to click once and it does everything: grabs an IP, joins it to the domain, loads whatever configuration agents are needed. It does all of that without manual intervention."
"The initial setup is straightforward. It's not that difficult."
"The automation part is valuable, especially where vRA integrates with vRO, because it reduces the amount of effort we have to make."
"Another valuable feature is the flexible user interface. They can manage all of the servers, the full lifecycle of VMs, on one screen."
"The solution has helped us to increase infrastructure agility, mostly because, in addition to it being able to do its thing on its own, it has tie-ins to other parts of our CICD pipeline. We use Jenkins for our build process which, of course, vRA has plugins for, to be able to integrate with it. We use Chef and there is the Chef build as part of our image that we standardized to deploy, and that can tie in with our section of the pipeline that it does for applications."
"The product needs to add a workflow insight tool."
"The tool can be improved by including more detailed information to assist new users."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"There is room for improvement in the stability of ServiceNow."
"Service mapping is pretty limited."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"The initial setup phase was hard and could be made easier."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"In terms of usability, It has had its challenges. It requires a lot of custom code to integrate into our environment. It can take a little while to get it to do what we want, takes some code instead of having built-in functionality. Part it is how we use it. It would be a lot easier to use in a greenfield scenario versus brownfield, which is the way we using it."
"We are migrating from vRA version 7 to 8, but the migration is really hectic and time-consuming. There are no straightforward paths to migrate. We are doing an entirely new deployment to go to vRA version 8.0, then somehow get all of the VMs to vRA 8.0. Therefore, it would have been great if VMware had some solutions to upgrade from vRA 7 to 8 seamlessly. This includes the management of all the objects or VMs from the older version. Unfortunately, it is not there."
"One of the features that's a struggle today is some of the public cloud extensibility. Some of the plugins that are native to vRA and vRO, I'd like to see them come out earlier for vRO. I understand that in vRA, the plugins are a little bit more polished because the VRA is the GUI. But we'd like to see them released earlier in vRO, prior to a GUI being released. Azure, for example, is a public cloud provider but we have some instability issues with the plugin in vRO. It's okay for us if we separate the vRA from vRO plugin releases. So I'd like to see some increased stability in some of those public cloud plugins."
"There is an area of improvement. For example, you are migrating from a customer's existing data center to a new target data center. To facilitate this transition, you'll initially need to evaluate the customer's aging hardware hosting VMware, which is nearing the end of its operational life. The customer expresses the intention to upgrade to a newer version, necessitating an overhaul of everything in the new data center. As a Systems Integrator (SI), consultant, or architect, your recommendation would be to acquire the latest hardware with a specified configuration and then install VMware on top of it. However, there's a crucial aspect related to the infrastructure requirements for VMware to run seamlessly on that hardware. If there's an opportunity to potentially reduce these infrastructure prerequisites, it would be highly beneficial."
"We had a lot of issues at first. Especially with doing any kind of upgrades, it was a complete tear-down and a complete rebuild of all the Blueprints. The upgrade process was not easy or intuitive at all. But it seems to be getting better."
"The solution could be lighter. As an administrator, I would like to simplify the number of services I need to deploy. They took a significant step in that direction by removing all the Windows dependencies that we had in the past, but there are still a lot of services consuming resources."
"It is too broad scale and complicated. It takes too many clicks to do things."
"Automation or scripting should be simplified so that administrators who are not experts can have a better grasp of automation."
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ServiceNow IT Operations Management is ranked 10th in Cloud Management with 35 reviews while VMware Aria Automation is ranked 1st in Cloud Management with 133 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Automation is rated 8.0. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Automation writes "Allows for a lot of orchestration or customization within our environment to suit our customers". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas VMware Aria Automation is most compared with Red Hat Ansible Automation Platform, VMware Aria Operations, vCloud Director, Morpheus and vCenter Orchestrator. See our ServiceNow IT Operations Management vs. VMware Aria Automation report.
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