We performed a comparison between DX Unified Infrastructure Management and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is very scalable."
"DX UIM is scalable."
"We are able to go in and actually leverage the thick client for a nice easy drag and drop solution."
"The number of probes available. Out of the box, I believe about 200 probes are available. And, if there's a probe that is not available, you can write one. You can also go to the communities and suggest, and based on demand, CA will write one for you."
"It gives us visibility inside applications. It helps us to dig down and find the root cause of any issue within the network."
"It is easy to implement."
"It is easy to implement but requires good planning."
"Monitors the infrastructure asset and also monitors as an IT service."
"The most valuable feature is its integration with CMDB, as it collects all the data."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."
"The initial setup is pretty straightforward."
"It is a stable solution...The initial setup of the product is straightforward."
"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."
"The process involving the original setup of the solution is excellent."
"We had to do some work to make what was more of a business class solution work at an enterprise level."
"I'm very happy with DX Unified Infrastructure Management, but what could be improved is its user interface because currently, it has many wide spaces. All the information you need is in DX Unified Infrastructure Management, and it's a reliable tool, and though that's more important than the gaps in the user interface being smaller or wider, those gaps still need some improvement. I know the team is working on it. My company had some backend problems with DX Unified Infrastructure Management in the past that have now been solved. The setup for the tool also needs improvement because it's complex. Another room for improvement in DX Unified Infrastructure Management is its technical support because it's sometimes not as knowledgeable or responsive. What I'm suggesting to be added to the tool is an open-standard ELK Elastic-based database where you can put in all data, so that you can use the data in other systems as well."
"It would be good to implement views showing the aggregated status graphically."
"The company has not kept pace with developments."
"Stability."
"Currently lacks a mobile application which would be helpful."
"It needs a little bit more functionality in the Admin Console."
"Reporting capability can be improved especially when it comes to availability."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"Technical support has not been helpful when we have come across problems."
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"ServiceNow Discovery should improve its cloud capabilities."
"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
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DX Unified Infrastructure Management is ranked 14th in Server Monitoring with 120 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 39 reviews. DX Unified Infrastructure Management is rated 8.2, while ServiceNow Discovery is rated 8.2. The top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". DX Unified Infrastructure Management is most compared with ManageEngine OpManager, SCOM, DX SaaS, DX Spectrum and Zabbix, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, ScienceLogic and SolarWinds Server and Application Monitor. See our DX Unified Infrastructure Management vs. ServiceNow Discovery report.
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