We performed a comparison between PagerDuty Operations Cloud and SCOM based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management."PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"The initial setup is a simple process."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications."
"We are able to do problem determination on runaway processes."
"The most valuable features in SCOM are Azure monitoring and integration with Azure Monitor for monitoring Azure-hosted servers from SCOM on-premises."
"SCOM has helped us to monitor all the VMs in our environment, especially the Windows servers."
"This is a product that does more generally than any of the competing solutions."
"The advantages of SCOM are that it is definitely user friendly and a more appropriate solution for what we need."
"The most valuable features for us are the monitoring, the health explorer, and the console."
"It is a user-friendly product that requires almost no maintenance."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"Something that needs to be improved, is adding multilingual support."
"PagerDuty can improve the integration with Terraform."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"It’s quite hard to reach the support team."
"It cannot be integrated with our upgraded Jira system."
"They could include incident merging and alert grouping features in the product."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"The dashboard features are not user-friendly for our management team, only for the technical department."
"All of the areas of reporting are very bad and need to be improved."
"It could use some system enhancements, such as better dashboards."
"There are some negative points about this product. Sometimes, the capabilities of the software don't appear, and you can't directly see the results. You have to wait for a long period to refresh the policy to push it to the software or other patches."
"On-prem network monitoring is something that could be improved drastically."
"I would like to see better support for monitoring Unix-based systems."
"In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices."
"Then there is also an issue with capacity and limited space. That is something that needs to be improved."
PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews while SCOM is ranked 3rd in Event Monitoring with 78 reviews. PagerDuty Operations Cloud is rated 8.8, while SCOM is rated 7.8. The top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". On the other hand, the top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and Everbridge IT Alerting, whereas SCOM is most compared with Dynatrace, Zabbix, Datadog, Nagios XI and AppDynamics.
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