We performed a comparison between 3CX Live Chat and Cisco Jabber based on real PeerSpot user reviews.
Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"We have not had any bugs or glitches, the solution is stable."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"3CX is a reliable solution."
"The integration between the video and voice is the most valuable solution."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"It works fine feature-wise. The Cisco Jabber features that we use work okay."
"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."
"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."
"Its features for scheduling and generating reports need improvement."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"It could be better in terms of providing more options for call recording."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"There should be an option to save some extensions."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"I presume that very small businesses would have a tough time justifying the investment."
"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."
"Cisco Jabber is not a collaborative tool."
Earn 20 points
3CX Live Chat is ranked 1st in Unified Communications with 54 reviews while Cisco Jabber is ranked 6th in Unified Communications. 3CX Live Chat is rated 8.8, while Cisco Jabber is rated 9.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Cisco Jabber writes "Shows other's availability and status, offers powerful chat features, and integration across platforms is strong". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Cisco VoIP PBX, Webex and Kamailio SIP Server, whereas Cisco Jabber is most compared with Cisco Unified Communications, Genesys PureConnect, Skype for Business and Kamailio SIP Server. See our 3CX Live Chat vs. Cisco Jabber report.
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