We performed a comparison between 3CX Live Chat and Cisco Unified Communications based on real PeerSpot user reviews.
Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Mobility features and remote extensions work well."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"The solution is stable."
"The integration between the video and voice is the most valuable solution."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers."
"The Click to dial feature was one of the most important features for the customer."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"Its features for scheduling and generating reports need improvement."
"The support team can appear to be condescending."
"Having a video call would be a nice idea."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"It could be better in terms of providing more options for call recording."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice."
"An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation."
Earn 20 points
3CX Live Chat is ranked 1st in Unified Communications with 54 reviews while Cisco Unified Communications is ranked 4th in Unified Communications. 3CX Live Chat is rated 8.8, while Cisco Unified Communications is rated 9.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Cisco Unified Communications writes "I find the ability to block incoming calls based on the originating number to be the best feature, but the reporting system needs to be more in-depth". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and Kamailio SIP Server, whereas Cisco Unified Communications is most compared with Fortinet FortiVoice, Cisco Jabber, Siemens OpenScape, Skype for Business and Digium Asterisk. See our 3CX Live Chat vs. Cisco Unified Communications report.
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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
