We performed a comparison between Cisco Unified Communications and Skype for Business based on real PeerSpot user reviews.
Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications."We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers."
"The Click to dial feature was one of the most important features for the customer."
"The most valuable features of the solution are that it is quick and easy to use. It is a good tool for group calls."
"The most valuable feature is how useful it has been for virtual meetings during the pandemic."
"We like the easy provisioning of Skype for Business Conferencing."
"Making calls and having meetings is easy."
"The most valuable feature of Skype for Business is that it has many other tools that you can be integrated with it. It makes the meetings more interactive."
"What is most valuable about Skype for Business is that almost everyone knows about it and almost everyone has it. You will be able to reach a large number of people."
"There are free versions of the solution available."
"The calling features are most valuable, especially now as we are working remotely."
"An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation."
"Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice."
"I am not familiar with all of the features or whether they can hold conferences because we use Zoom for that. But, in my opinion, if they can do something similar to what Zoom is doing, it will be a complete solution."
"The initial setup could be simplified."
"If one of the users has a poor internet connection, this failure will compromise the meeting, causing delays and distortions in the communications."
"We have found that there is a lag because it cannot integrate with the internal landline."
"Skype's overall connectivity functionality or ability is one area with room for improvement."
"There are not many options, in terms of some other third-party integration."
"The tool needs to have a dynamic file updating feature, so people you share a file with could update the file dynamically, all at once, all at the same time."
"The inability to integrate Skype with other products is an area of concern where improvements are required."
Earn 20 points
Cisco Unified Communications is ranked 4th in Unified Communications while Skype for Business is ranked 4th in Virtual Meetings with 59 reviews. Cisco Unified Communications is rated 9.0, while Skype for Business is rated 7.8. The top reviewer of Cisco Unified Communications writes "I find the ability to block incoming calls based on the originating number to be the best feature, but the reporting system needs to be more in-depth". On the other hand, the top reviewer of Skype for Business writes "Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams". Cisco Unified Communications is most compared with Fortinet FortiVoice, Cisco Jabber, Siemens OpenScape and Digium Asterisk, whereas Skype for Business is most compared with Webex, Zoom, TeamViewer, GoToMeeting and 3CX Live Chat.
We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
