We performed a comparison between AppDynamics and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Splunk ITSI offers easier integration with DLP, automated dashboarding and reporting, and an observability feature. Users find it stable, scalable, and easy to use with no major issues. Although customer service and support reviews are mixed, setup is generally straightforward, and pricing is high but reasonable. Organizations have seen positive ROI through increased visibility and reduced data report costs.
"The features that I like best are the dashboard and Business Journey."
"The flow map is very valuable to us. Before we installed APM, we had no idea how our application looked."
"AppDynamics has been stable."
"I like that AppDynamics allows every organization to have what they want to see, like for my organization, we're able to customize the dashboard to show us details of what we want to see in our transactions."
"Transition tracing is the most valuable is pretty easy and useful, but the user experience piece is also good."
"It's good for a larger scale deployment such as what my company is working on."
"It has improved our organization with its ability to catch issues quickly and fix them."
"The solution helps us save a lot of time on certain tasks."
"The glass tables are very helpful."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The root cause analysis is very helpful for us."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The flexibility to develop and consolidate many solutions into one platform is great."
"One of the excellent features is the service analyzer, which is truly impressive."
"Customers have noted the solution helps streamline incident management."
"I would like to see something that lets me set real dollar figures, not just to outages, but to the solutions as well... when I'm looking at problems and have found a problem that I know I need to address. I could flag it off and have AppDynamics estimate how long a person would have taken to find that without it. That would give me a lot of leverage for justifying the existence of APM, which I really need."
"More native support for other hardware is needed because having to install various extensions and perform extra setup for different devices is really challenging, and not as easy or straightforward as it is in other products."
"I would like to be able to monitor both cloud an on-prem infrastructures, displayed in one dashboard."
"While it is scalable, it could be better."
"At this time, we don't have much visibility on the virtual environment, monitoring, and all other things. We have visibility only for database monitoring, and we have noticed performance impact when deploying database agents on the database server. We got to know this from AppDynamics support also that we should not deploy database agents from the database server. When agents are deployed on the same server and the database is monitored from there, we are not getting database server metrics. Therefore, we don't have those insights, and sometimes, we struggle because of that. They can improve this functionality so that we do not have a performance impact, and we can deploy anywhere. This would help us a lot. In terms of end-user monitoring, currently, it is not working for us because there are some complexities. It is a little complicated, and it takes a little bit of time to understand where you need to make changes. It would be very helpful if they can provide some template designs for end-user monitoring. When our servers are running on VMs, we don't get many insights from the VM side. I don't know whether it is possible to have visibility beyond the database, server, and application and whether there are some features where we can deploy AppDynamics on VMs as well. Such functionality would give us more control over storage, VM, OS, and database. It will also provide complete visibility of our hardware and software."
"We constantly need to improve our alert mechanism because we get a lot of false-positive alerts. These are not real errors. In addition, for end-user monitoring, sometimes, we are not able to catch all user activities. Because of not being able to follow the user activity from the start to the end, we are missing out on the performance issues."
"The worst part is that the AppDynamics SaaS Environment has a lot of downtimes, and AppDynamics, despite our efforts, does not give us any feedback on these downtimes/incidents."
"AppDynamics could benefit from greater integration with emerging technologies such as artificial intelligence and machine learning."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"We also faced challenges relating to UI development."
"The solution should integrate more features in NEAP."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
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AppDynamics is ranked 5th in Application Performance Monitoring (APM) and Observability with 154 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. AppDynamics is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of AppDynamics writes "Very good real-time monitoring capabilities, deep problem diagnosis, and transaction mapping". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". AppDynamics is most compared with Dynatrace, Elastic Observability, Datadog, Splunk Enterprise Security and New Relic, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, BMC TrueSight Operations Management and Zabbix. See our AppDynamics vs. Splunk ITSI (IT Service Intelligence) report.
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