We performed a comparison between Appian and Hyland OnBase based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Process culture is making noise inside the organization because now, everybody knows that their time is being monitored."
"Low code development: Code can be developed pretty quickly which leads to less turnaround time for automation of business processes."
"The most valuable features of Appian are the VPN engine, it is fast, lightweight, and easy to set up business rules. Business teams can do it by themselves. That is a very good feature."
"The setup is easy."
"In terms of interface, it's very good. In terms of infrastructure, it's amazing and already using multiple tools behind the scenes. It's a low-code platform, so it's very easy to implement."
"Call Web Service Smart Service - Web service integrations with other systems are super simple and fast to create, supported by low code menus."
"It is really simple to create a new app, and I like the data-centric aspect of the BPM tool."
"What stands out are the speed of the product, the quick, easy development, and visual diagramming."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"I like the cloud and its integrability."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"The solution is very developed and we are not taking full advantage of its functionalities."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"The graphical user interface could be easier to use. It should be simplified."
"The documentation needs to be improved."
"The solution needs more features. For example, a way to connect to our viewing database, to record, and more interface and component design."
"Appian could improve their customer-facing initiatives."
"Appian could include other applications that we could reuse for other customers, CRM for example."
"There are some restrictions with respect to using external components within Appian. So, for example, if we do not have a particular feature available, there's a long cycle of getting approvals and all of that. That does not offer flexibility, which definitely can be improved on."
"It is difficult to set up the on-premise version."
"I wouldn't say their response time is long, but it could be quicker."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
Appian is ranked 4th in Business Process Management (BPM) with 58 reviews while Hyland OnBase is ranked 24th in Business Process Management (BPM) with 8 reviews. Appian is rated 8.4, while Hyland OnBase is rated 8.0. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of Hyland OnBase writes "Stable content and workflow management solution with a valuable retention module". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and Pega BPM, whereas Hyland OnBase is most compared with Alfresco, SharePoint, OpenText Documentum and IBM FileNet. See our Appian vs. Hyland OnBase report.
See our list of best Business Process Management (BPM) vendors and best Low-Code Development Platforms vendors.
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