Alfresco vs Hyland OnBase comparison

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Hyland Logo
3,019 views|2,415 comparisons
80% willing to recommend
Hyland Logo
2,660 views|1,647 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Alfresco and Hyland OnBase based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Alfresco vs. Hyland OnBase Report (Updated: May 2024).
770,616 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I like the ease of use, sections, and calendar.""The most valuable feature is the flexibility of the searching elements of the metadata.""The product allows engineering teams and developers to introduce new things in a seamless and easy way.""Document repository."

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"The solution is very developed and we are not taking full advantage of its functionalities.""I like the cloud and its integrability.""The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.""The most valuable features are that it's very secure and provides audit trails for our documents.""OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year.""We found the setup process to be okay since they do offer a troubleshooting guide."

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Cons
"I think the presentation layer could be improved - currently, it's too complex, and there are too many features cluttered all over the screen.""Alfresco has a very steep learning curve, and unfortunately, during the learning process, it's very easy to make errors, which often are unforgiving.""Metadata, auto class, disposition log, and legal hold.""I would like them to consider document capture functionality."

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"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions.""We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated.""The look and feel could be better. The integration with the user could be better. It could also be more user-friendly.""An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution.""We are struggling with duplicates and would like to have OCR functionality when using this solution.""The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

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Pricing and Cost Advice
  • "It is cheaper compared to head-to-head competitors."
  • "There are costs for any upgrade or additional functions."
  • "If you buy Alfresco through a partner, there is usually a OEM licensing option."
  • "The license for Alfresco is expensive - not the maximum, but close. There are also extra costs once you start building integrations, as implementation seems to be very costly."
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  • "They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
  • "OnBase is reasonably priced."
  • "There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
  • "The tool's price is high."
  • More Hyland OnBase Pricing and Cost Advice →

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    Answers from the Community
    Anonymous User
    Michael Bernard - PeerSpot reviewerMichael Bernard
    MSP

    last I knew they were two separate products/platforms.   Before I left in February of this year there was talk of potentially combining platforms for a more cloud native somewhat combined platform.   I no longer have access or knowledge of the current product/solution roadmap.

    Questions from the Community
    Top Answer:Alfresco scores are high on all features of an ECM solution and tools.   Back office processing, rated as 3.36 good.  Business Process Application 3.55 Good to excellent.  Document Management 4.12… more »
    Top Answer:The most valuable feature is the flexibility of the searching elements of the metadata.
    Top Answer:The license for Alfresco is expensive - not the maximum, but close. There are also extra costs once you start building integrations, as implementation seems to be very costly.
    Top Answer:The solution is very developed and we are not taking full advantage of its functionalities.
    Top Answer:We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated.
    Ranking
    Views
    3,019
    Comparisons
    2,415
    Reviews
    1
    Average Words per Review
    378
    Rating
    6.0
    Views
    2,660
    Comparisons
    1,647
    Reviews
    4
    Average Words per Review
    439
    Rating
    8.0
    Comparisons
    Also Known As
    OnBase
    Learn More
    Overview

    The Alfresco Digital Business Platform offers open, secure content services to let you unlock the value from your most important business information. Give users access to their content wherever and however they work with Alfresco’s open, flexible, and highly scalable cloud-native content services platform. Easily integrate and connect with everyday business applications. Find, view, collaborate on, govern, and securely share digital content—and get information to the right person at the right time.

    Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

    Sample Customers
    Over 1,300 companies from 180 different countries. Including EuroStar, Saks Fifth Avenue, NASA Langley Research Center, and KLM.
    Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
    Top Industries
    VISITORS READING REVIEWS
    Government13%
    Financial Services Firm13%
    Insurance Company11%
    Computer Software Company10%
    VISITORS READING REVIEWS
    Financial Services Firm13%
    Computer Software Company12%
    Government12%
    Insurance Company9%
    Company Size
    REVIEWERS
    Small Business80%
    Midsize Enterprise7%
    Large Enterprise13%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise14%
    Large Enterprise66%
    REVIEWERS
    Small Business33%
    Midsize Enterprise22%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise14%
    Large Enterprise61%
    Buyer's Guide
    Alfresco vs. Hyland OnBase
    May 2024
    Find out what your peers are saying about Alfresco vs. Hyland OnBase and other solutions. Updated: May 2024.
    770,616 professionals have used our research since 2012.

    Alfresco is ranked 9th in Enterprise Content Management while Hyland OnBase is ranked 8th in Enterprise Content Management with 8 reviews. Alfresco is rated 8.0, while Hyland OnBase is rated 8.0. The top reviewer of Alfresco writes "Flexible and customizable but lacking integration with Microsoft". On the other hand, the top reviewer of Hyland OnBase writes "Stable content and workflow management solution with a valuable retention module". Alfresco is most compared with SharePoint, IBM FileNet, OpenText Documentum, OpenText Extended ECM and Nuxeo, whereas Hyland OnBase is most compared with SharePoint, OpenText Documentum, IBM FileNet, OpenText Extended ECM and Hyland Perceptive Content. See our Alfresco vs. Hyland OnBase report.

    See our list of best Enterprise Content Management vendors.

    We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.