Hyland OnBase vs IBM FileNet comparison

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Hyland Logo
2,660 views|1,647 comparisons
100% willing to recommend
IBM Logo
4,889 views|2,955 comparisons
91% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Hyland OnBase and IBM FileNet based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Hyland OnBase vs. IBM FileNet Report (Updated: May 2024).
770,616 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We found the setup process to be okay since they do offer a troubleshooting guide.""The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.""The solution is very developed and we are not taking full advantage of its functionalities.""The most valuable features are that it's very secure and provides audit trails for our documents.""I like the cloud and its integrability.""OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

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"The most valuable feature is the way in which it enables clients and customers to quickly access the content and information that they use for everyday functions.""The most critical benefit has been ease of use. It speeds along our development helping us go to market a lot sooner.""I would say the workflow is pretty good. Also, the flexibility of being able to create custom objects with a lot of domain-specific attributes that we follow.""One of our clients, a customer of IBM, rolled out and replaced their existing ECM system with FileNet. Their productivity has increased pretty dramatically.""Centralized our business documents.""The features that I have found most valuable include the Data Capture and Case Manager features.""The most valuable features for us are Wex (Watson) for search, Datacap for OCR/ICR, and Automation Anywhere for RPA.""It has a straightforward approach to the install​."

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Cons
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market.""For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions.""We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated.""An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution.""We are struggling with duplicates and would like to have OCR functionality when using this solution.""The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

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"The area of migrations to new versions must be made easier. It's quite good that they have now begun to improve the API area, to modernize the interfaces, but there's always a very big investment involved in migrating from one version to another. That prohibits rolling out new functionalities to customers. It's not so easy.... In that area, they really must improve.""It may be a little complex to implement and take some effort.""Simplifying both training and maintenance would be an improvement.""However, the configuration does take a long time. Every company needs its own configuration design. It depends on how many applications are connecting to FileNet. It can take a long time, depending on the application count.""I would like to see in FileNet integrated with Watson, which can read something and send it without any human contact or interaction.""In terms of functionality, what customers might be looking for is a little more in terms of native-records retention. Records Management is an add-on product. If there were just a little more of that built into the core functionality, that would be helpful.""It could be simpler to use, considering multiple use cases.""The basic and fundamental point about FileNet is that the interface is very bad. It's just not appealing so people are reluctant to use it."

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Pricing and Cost Advice
  • "They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
  • "OnBase is reasonably priced."
  • "There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
  • "The tool's price is high."
  • More Hyland OnBase Pricing and Cost Advice →

  • "The biggest issue is the cost of the FileNet, because the license cost is very high. If a customer doesn't have good technical guides that are aware of the license calculation, they will pay too much. FileNet's license calculation depends on the processor and number of users. So my advice to a new customer is to be very careful with your calculations before purchasing FileNet."
  • "It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions."
  • "FileNet is not cheap, but you absolutely get what you pay for. ​"
  • "For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."
  • "For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."
  • "​There are lots of components to the product. Make sure before you invest that you know which components you need.​​"
  • "1. It will be more expensive than estimated to setup. 2. You will need to double the staff while you are running the old system and installing the new system. 3. Depending on the number of documents to be migrated, make sure you understand the potentially massive amount of time and effort required to migrate the existing content to the new platform."
  • "The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."
  • More IBM FileNet Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The solution is very developed and we are not taking full advantage of its functionalities.
    Top Answer:We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated.
    Top Answer:The product is robust and can process a lot of documents for enterprise content management.
    Top Answer:The product is expensive. The price was 30% higher than what we needed to pay for IBM. I rate the product’s pricing a ten out of ten, where one is cheap and ten is expensive.
    Top Answer:The user interface of IBM content management, including the ability to customize screens without the need for coding, could be improved. Customers can use it to split the screen, enhancing its… more »
    Ranking
    Views
    2,660
    Comparisons
    1,647
    Reviews
    4
    Average Words per Review
    439
    Rating
    8.0
    Views
    4,889
    Comparisons
    2,955
    Reviews
    4
    Average Words per Review
    450
    Rating
    7.8
    Comparisons
    Also Known As
    OnBase
    Learn More
    Overview

    Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

    IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

    There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

    Sample Customers
    Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
    Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm13%
    Computer Software Company12%
    Government12%
    Insurance Company9%
    REVIEWERS
    Financial Services Firm31%
    Insurance Company16%
    Healthcare Company10%
    Government7%
    VISITORS READING REVIEWS
    Financial Services Firm21%
    Computer Software Company13%
    Government10%
    Insurance Company10%
    Company Size
    REVIEWERS
    Small Business33%
    Midsize Enterprise22%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise14%
    Large Enterprise61%
    REVIEWERS
    Small Business24%
    Midsize Enterprise11%
    Large Enterprise65%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise13%
    Large Enterprise70%
    Buyer's Guide
    Hyland OnBase vs. IBM FileNet
    May 2024
    Find out what your peers are saying about Hyland OnBase vs. IBM FileNet and other solutions. Updated: May 2024.
    770,616 professionals have used our research since 2012.

    Hyland OnBase is ranked 8th in Enterprise Content Management with 8 reviews while IBM FileNet is ranked 6th in Enterprise Content Management with 94 reviews. Hyland OnBase is rated 8.0, while IBM FileNet is rated 8.2. The top reviewer of Hyland OnBase writes "Stable content and workflow management solution with a valuable retention module". On the other hand, the top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". Hyland OnBase is most compared with Alfresco, SharePoint, OpenText Documentum, OpenText Extended ECM and Hyland Perceptive Content, whereas IBM FileNet is most compared with SharePoint, OpenText Documentum, OpenText Extended ECM, IBM ECM and Box. See our Hyland OnBase vs. IBM FileNet report.

    See our list of best Enterprise Content Management vendors.

    We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.