We performed a comparison between Hyland OnBase and OpenText Documentum based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"The solution is very developed and we are not taking full advantage of its functionalities."
"I like the cloud and its integrability."
"The most valuable feature is the management."
"OpenText Documentum's composition is good. It is convenient and straight out of the box."
"The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum."
"It provides possibilities for us to save documents and supporting the business process while doing so."
"The most valuable features of this solution are the security, storage, and document search capability."
"We like Documentum for its capacity and reliability."
"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."
"The product is tamper-proof and enables us to return to the document source, which is helpful in legal issues."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"Sometimes DocBroker cannot see the DocBase."
"We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular."
"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."
"An area that needs to improve is how to reduce storage space on the AWS site."
"The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices."
"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."
"The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed. It could be due to our S3 bucket or something else. Nevertheless, this is a significant challenge we're facing."
"I would like to see performance improvements, especially regarding slow response times."
Hyland OnBase is ranked 8th in Enterprise Content Management with 8 reviews while OpenText Documentum is ranked 2nd in Enterprise Content Management with 26 reviews. Hyland OnBase is rated 8.0, while OpenText Documentum is rated 7.8. The top reviewer of Hyland OnBase writes "Stable content and workflow management solution with a valuable retention module". On the other hand, the top reviewer of OpenText Documentum writes "Saves time and increases an organization's productivity". Hyland OnBase is most compared with Alfresco, SharePoint, IBM FileNet, OpenText Extended ECM and Hyland Perceptive Content, whereas OpenText Documentum is most compared with OpenText Extended ECM, SharePoint, IBM FileNet, Alfresco and OpenText Content Manager. See our Hyland OnBase vs. OpenText Documentum report.
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