We performed a comparison between New Relic and BMC TrueSight Operations Management based on real PeerSpot user reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic offers better network monitoring, longer historical data retention, improved error debugging and log correlation, and better dashboard customization and access management. It also has a simpler user interface, easier setup process, and more straightforward pricing. While BMC TrueSight Operations Management has some valuable features, it needs improvement in several areas, including deeper application monitoring, better cloud monitoring, and more powerful reporting dashboards.
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"It is a stable solution."
"It is a very stable product."
"We can verify uptimes as another source of keeping devices in compliance."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"BMC TrueSight Operations Management is easily scalable."
"I believe that the ease of use and UI is great"
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."
"The solution is scalable, and it is easy because all the documentation is available."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"End-user Synthetics and monitoring are very good."
"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."
"The integration and configuration of New Relic is straightforward and easy."
"New features are added often."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"More modules for less popular applications and better documentation."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"The solution is overly complex."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"We have had issues with our agents going offline."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"Compared to their competitors, they are missing some features at the moment."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
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BMC TrueSight Operations Management is ranked 17th in Application Performance Monitoring (APM) and Observability with 48 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. BMC TrueSight Operations Management is rated 8.2, while New Relic is rated 8.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and Splunk ITSI (IT Service Intelligence), whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Honeycomb.io. See our BMC TrueSight Operations Management vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
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