We performed a comparison between BMC TrueSight Operations Management and Broadcom DX Application Performance Management based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: BMC TrueSight Operations Management offers advanced features such as proactive monitoring, an event management tool, and Helix Innovation Studio, in addition to a consolidated dashboard, making it the preferred solution. Although Broadcom DX is easy to deploy and offers code-level visibility, it lacks integration between tools, has performance issues, and needs improvement in support and compatibility. BMC TrueSight Operations Management also has a transparent licensing model, unlike Broadcom DX, which has a monthly licensing fee that some users find expensive.
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"The Event Management is outstanding; still is the most interesting part of the product."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"The most valuable features of the solution are alert management, alert generation, and event management."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"The most valuable feature of Broadcom DX Application Performance Management for me is transaction monitoring. The technical support provided for the solution is also an advantage."
"Command center is a new feature that provides agent maintenance and support without involving the application team. It saves lots of time for APM team."
"We receive good transactions from it with good graphs, as well, documenting the activities of total visitors on the site. We can pull the reports and provide them to the client, as required."
"It is very useful and helpful with the analysis of historical performance data."
"The time it takes to track problems in applications is the most valuable return that we have from this solution."
"Helps the development team to fine-tune and proactively manage the application."
"Standard available reports provide us with an automatic insight into the top ten situations to watch. It would have been extremely difficult to program such a report ourselves, and to my knowledge no other competitor can match this functionality."
"For me, the most valuable feature is being able to check memory patterns. We check them when we do load testing or soak testing to see if there are any memory leaks."
"The solution is a little obsolete."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"The pricing could be better."
"The UI for the end users could be improved and more flexible than it is now."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"You can sell licenses and install the full tool on service, you can show customers how to install, but how to use it and solve issues cannot be done without the experience."
"Issue resolution needs to be faster, rather than having users wait for the next release for issues to be fixed."
"The technical support is very poor."
"The initial setup is complex."
"We enountered stability issues. They were mitigated by performance tuning within infrastructure."
"Technical support needs to be more responsive and address support tickets more quickly."
"Support could be much better."
"I think as we're all moving forward to automated deployments, it'd be nice to have that out-of-the-box with this product."
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BMC TrueSight Operations Management is ranked 17th in Application Performance Monitoring (APM) and Observability with 49 reviews while Broadcom DX Application Performance Management is ranked 22nd in Application Performance Monitoring (APM) and Observability with 161 reviews. BMC TrueSight Operations Management is rated 8.2, while Broadcom DX Application Performance Management is rated 8.0. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Broadcom DX Application Performance Management writes "Provides efficiency in migration and DAW but requires a high level of administrator knowledge for configuration". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas Broadcom DX Application Performance Management is most compared with Dynatrace, AppDynamics, VMware Aria Operations for Applications and New Relic. See our BMC TrueSight Operations Management vs. Broadcom DX Application Performance Management report.
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