BMC TrueSight Operations Management vs Elastic Observability comparison

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2,869 views|1,963 comparisons
88% willing to recommend
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12,565 views|10,451 comparisons
90% willing to recommend
Comparison Buyer's Guide
Executive Summary
Updated on Jun 28, 2023

We performed a comparison between Elastic Observability and BMC TrueSight Operations Management based on real PeerSpot user reviews in four categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Elastic Observability's complexity varies depending on the environment, while BMC TrueSight Operations Management is generally straightforward and easy to implement. Elastic Observability may require a larger technical team compared to BMC TrueSight Operations Management, but both solutions offer multiple installation options.
  • Features: Elastic has machine learning and custom development options, making it a great choice for those looking for flexibility and customization. It is also easy to deploy and cost-effective. On the other hand, BMC offers proactive monitoring and event management tools, providing granular monitoring and improving VM load. 
  • Pricing: Elastic Observability's cost depends on the license and usage, with some open source components. BMC TrueSight Operations Management is expensive based on the number of devices and has additional support fees. However, both are considered reasonable expenses.
  • Service and Support: Elastic Observability has excellent customer service, including superb tech support and a useful online community. On the other hand, BMC TrueSight Operations Management's support is a mixed bag, with some customers praising it while others criticize its lack of product knowledge and slow response time. Technical training is recommended for improvement.

Comparison Results: Based on user feedback, Elastic Observability emerges as the preferred choice over BMC TrueSight Operations Management. Elastic Observability is commended for its cost-effectiveness, licensing advantages, and extensive range of features, including machine learning capabilities. Users find it easy to deploy and customize. Overall, organizations have experienced positive outcomes and cost savings with Elastic Observability.

To learn more, read our detailed BMC TrueSight Operations Management vs. Elastic Observability Report (Updated: May 2024).
771,170 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization.""The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server.""It is a stable solution.""The initial setup of BMC TrueSight Operations Management was easy.""It is very helpful to be able to apply rule-based routing to alerts.""The most valuable features of the solution are alert management, alert generation, and event management.""The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good.""I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."

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"The ability to ensure that the data is searchable and maintainable is highly valuable for our purposes.""Elastic APM has plenty of features, such as the Elastic server for Kibana and many additional plugins. It's a comprehensive tool when used as a logging platform.""For full stack observability, Elastic is the best tool compared with any other tool .""The most valuable feature of Elastic Observability is the text search.""We use AppDynamics and Elastic. The reason why we're using Elastic APM is because of the license count. It's very favorable compared to AppDynamics. It's inexpensive; it's economical.""The architecture and system's stability are simple.""It is a powerful tool that allows users to collect and transform logs as needed, enabling flexible visualization and analysis.""Machine learning is the most valuable feature of this solution."

More Elastic Observability Pros →

Cons
"BMC TrueSight Operations Management could improve the reporting.""Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I""BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization.""There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer.""It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required.""The product must provide application or service monitoring features.""One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy.""It would be better if the initial setup and deployment were more straightforward."

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"The interface could be improved.""If we had some pre-defined templates for observability that we could start using right away after deploying it – instead of having to build or to change some of the dashboards – that would be helpful.""There could be more low-code features included in the product.""Elastic Observability’s price could be improved.""The cost must be made more transparent.""Elastic Observability is difficult to use. There are only three options for customization but this can be difficult for our use case. We do not have other options to choose the metrics shown, such as CPU or memory usage.""The auto-discovery isn't nearly as good. That's a big portion of it. When you drop the agent onto the JVM and you're trying to figure things out, having to go through and manually do all that is cumbersome.""Elastic Observability needs to improve the retrieval of logs and metrics from all the instances."

More Elastic Observability Cons →

Pricing and Cost Advice
  • "Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
  • "The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
  • "Pricing is very high."
  • "We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
  • "Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
  • "It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
  • "There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
  • "The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
  • More BMC TrueSight Operations Management Pricing and Cost Advice →

  • "So far, there are just the standard licensing fees. Several of the components are embedded in the license or are even open source. They're even free depending on what you use, which makes it even more appealing to someone that is discussing pricing of the solution."
  • "There are two types: cloud and SaaS. They charge based on data ingestion, ingest rate, hard retention, and warm retention. I believe it costs around $25,000 annually to ingest 30GB of data daily. That is the SaaS version. There is also a self-managed license where the customer manages their own infrastructure on-prem. In such cases, there are three license tiers that respectively cost $5,000 annually per node, $7,000 per node, and $12,500 per node."
  • "Pricing is one of those situations where the more you use it, the more you pay."
  • "The price of Elastic Observability is expensive."
  • "Users have to pay for some features, like the alerts on different channels, because they are unavailable in different source versions."
  • "One needs to pay for the licenses, and it is an annual subscription model right now."
  • "Since we are a huge company, Elastic Observability is an affordable solution for us."
  • "We will buy a premium license after POC."
  • More Elastic Observability Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The tool is flexible enough to be customized based on customer requirements.
    Top Answer:The product must provide more AI capabilities. AI is already available but must play a deeper role in the solution.
    Top Answer:Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning… more »
    Top Answer:I rate the pricing a five out of ten. The product is not that cheap.
    Top Answer:The tool's scalability involves a more complex implementation process. It requires careful calculations to determine the number of nodes needed, the specifications of each node, and the configuration… more »
    Ranking
    Views
    2,869
    Comparisons
    1,963
    Reviews
    15
    Average Words per Review
    411
    Rating
    7.7
    Views
    12,565
    Comparisons
    10,451
    Reviews
    16
    Average Words per Review
    445
    Rating
    7.9
    Comparisons
    Also Known As
    ProactiveNet, TrueSight Operations Management
    Learn More
    Overview

    BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

    BMC TrueSight Operations Management Features

    BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

    • TrueSight Smart Reporting
    • Broad monitoring capabilities
    • Hundreds of integrations
    • Event grouping
    • Proactive alerts
    • Incident tickets
    • Cause analysis
    • Automated log analysis

    BMC TrueSight Operations Management Benefits

    Some of the benefits of using BMC TrueSight Operations Management include:

    • Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.
    • Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.
    • Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.
    • Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.
    • Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

    Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

    A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

    An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”


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    Sample Customers
    Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
    PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank
    Top Industries
    REVIEWERS
    Financial Services Firm32%
    Comms Service Provider21%
    Healthcare Company11%
    Manufacturing Company11%
    VISITORS READING REVIEWS
    Financial Services Firm21%
    Computer Software Company13%
    Government9%
    Manufacturing Company6%
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    Computer Software Company27%
    Manufacturing Company18%
    Comms Service Provider9%
    Healthcare Company9%
    VISITORS READING REVIEWS
    Financial Services Firm21%
    Computer Software Company15%
    Manufacturing Company8%
    Healthcare Company6%
    Company Size
    REVIEWERS
    Small Business42%
    Midsize Enterprise12%
    Large Enterprise46%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise76%
    REVIEWERS
    Small Business27%
    Midsize Enterprise18%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise12%
    Large Enterprise67%
    Buyer's Guide
    BMC TrueSight Operations Management vs. Elastic Observability
    May 2024
    Find out what your peers are saying about BMC TrueSight Operations Management vs. Elastic Observability and other solutions. Updated: May 2024.
    771,170 professionals have used our research since 2012.

    BMC TrueSight Operations Management is ranked 17th in Application Performance Monitoring (APM) and Observability with 49 reviews while Elastic Observability is ranked 7th in Application Performance Monitoring (APM) and Observability with 22 reviews. BMC TrueSight Operations Management is rated 8.2, while Elastic Observability is rated 7.8. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Elastic Observability writes "The user interface framework lets us do custom development when needed. ". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas Elastic Observability is most compared with Dynatrace, New Relic, AppDynamics, Azure Monitor and Sentry. See our BMC TrueSight Operations Management vs. Elastic Observability report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.