We performed a comparison between BMC TrueSight Operations Management and OpenText Operations Bridge based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"I like the event management part."
"I believe that the ease of use and UI is great"
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"The Event Management is outstanding; still is the most interesting part of the product."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"From our monitoring perspective or from a visibility perspective, HPE UCMDB is a must have. It's an amazing piece of software."
"The most valuable features of the solution are its grouping scripts and event focus."
"The Performance Manager provides great insight into our systems' performance."
"It's a very good product overall."
"The broad integration possibilities, I'd say, with any kind of product, are probably the most valuable feature."
"It has the capability to display overall health of the infrastructure and is very useful for executive reports on the health of the infrastructure."
"We haven't faced any stability issues. There hasn't been any crashes or glitches."
"The most valuable feature is its ability to integrate with everything."
"Deployment requires lots of resources (servers). It has too many consoles."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"It would be better if the initial setup and deployment were more straightforward."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"BMC TrueSight Operations Management could improve the reporting."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"The product must provide more AI capabilities."
"pology-based event correlation does not work well with NNM events."
"It is a very complicated product. It's difficult to manage. Nowadays, products are very easy to manage, deploy, and integrate, but Operations Bridge is very complicated to manage."
"Our issues are largely support related due to where we are and the knowledge base that we have here. This issue relates both HPE in general and to the technical products."
"Remove the dependency of Java technology. This is a feature used for admin purposes to update the modeling."
"The deployment of agents on new CI should be improved. There should be some kind of automation to directly deploy them from the console. It can maybe have some more AI functions because most of the other tools are going in that direction."
"The price is quite expensive, and because of this, we may try another solution."
"The initial setup is a little bit complex."
"I know that in the next version, X1005, they're moving to more graphical overviews, which should help our senior managers."
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BMC TrueSight Operations Management is ranked 1st in Event Monitoring with 49 reviews while OpenText Operations Bridge is ranked 8th in Event Monitoring with 44 reviews. BMC TrueSight Operations Management is rated 8.2, while OpenText Operations Bridge is rated 7.8. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of OpenText Operations Bridge writes "Good event correlation capabilities, promotes a self-service approach to monitoring". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas OpenText Operations Bridge is most compared with SCOM, OpsRamp, Splunk Enterprise Security, BMC Helix Monitor and IDERA SQL Diagnostic Manager for SQL Server. See our BMC TrueSight Operations Management vs. OpenText Operations Bridge report.
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