We performed a comparison between BMC TrueSight Operations Management and PRTG Network Monitor based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The major advantage of the product is estate management."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"The initial setup of BMC TrueSight Operations Management was easy."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"It is a very stable product."
"It is very helpful to be able to apply rule-based routing to alerts."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"BMC TrueSight Operations Management is easily scalable."
"I found PRTG Network Monitor very useful for troubleshooting and monitoring the utilization of either the network or server."
"It is pretty simple to use, which is always a good thing. It's been very reliable in updating us if any issues crop up."
"Its initial setup process is fast and easy."
"PRTG has improved our visibility and response time to issues related to remote sites."
"It is very flexible, and we can monitor many aspects of IT as well as ERP and CRM services. It has a very powerful interface and APIs for customization."
"I think net flow is PRTG's most valuable feature because it doesn't cost much for us because the net flow sensor is already included in the PRTG license. We can monitor our traffic in our proxy and router."
"This solution provides us with the needed feedback on our IT infrastructure. It allows us to grab all the information from a single point of view."
"The initial setup was easy. We didn't have any issues with the process and everything rolled out smoothly."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"The solution's support service could be better."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"The automation should be improved."
"The operations dashboard is only available in PRTG's enterprise version, but I wish it could be accessed in the standard licensing. It would also be nice if PRTG had templates for dashboard monitoring, software monitoring, etc. It can help me set up a dashboard because now we don't have a template from PRTG, so we need to create one from scratch."
"PRTG's application monitoring sensor is not strong."
"PRTG access works best from the web GUI. There are dedicated apps on Windows/Android/iOS, but they are slow and don’t work as well as the web GUI."
"More training videos for installing and configuring this software would have been nice, especially when working with a lot of devices."
"The technical support service should be improved."
"Integration into service management ticketing systems could be better. They should simplify the integration into big service management platforms like ServiceNow, Remedy, and Cherwell. They're really into monitoring, but they don't do any self-resolution. It would be better if the company moved more into the AIOps space so that you could actually kick off some remedies. I know that you can execute some commands from the tool, but you need to develop those all yourself. It would be really handy if they had some auto-remedy scripts that they could develop on top."
"I would like a more straightforward ability to create dashboards and maps. The network maps should be a bit more flexibility in the GUI to do what we need to do."
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BMC TrueSight Operations Management is ranked 21st in IT Infrastructure Monitoring with 49 reviews while PRTG Network Monitor is ranked 6th in IT Infrastructure Monitoring with 96 reviews. BMC TrueSight Operations Management is rated 8.2, while PRTG Network Monitor is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and SolarWinds Server and Application Monitor, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and ManageEngine OpManager. See our BMC TrueSight Operations Management vs. PRTG Network Monitor report.
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