We compared Cisco Secure Email and Mimecast Email Security across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Cisco Secure Email offers advanced protection against phishing attacks, reputation-based filtering, and robust tracking functionalities. Mimecast Email Security is appreciated for its efficient archiving capabilities and effective protection against targeted threats. Its seamless integration with Microsoft 365 also earned high marks.
Room for Improvement: Cisco Secure Email should improve global malicious email defense, data loss prevention, and integration with third-party solutions. Mimecast Email Security should focus on improving its administrative aspect, filtering capabilities, and ease of setup.
Service and Support: Cisco support is generally considered knowledgeable and helpful, but a few users reported slow response times and difficulty navigating the support process. Mimecast's customer service elicits varied opinions, with some customers expressing satisfaction with its responsiveness and effectiveness, while others perceive it as unsatisfactory.
Ease of Deployment: Cisco Secure Email is generally straightforward and seamless to set up. It provides a modular and adaptable environment, but new users may need training. Users had mixed experiences with Mimecast Email Security's setup. Some users found it fast and uncomplicated, while others found it moderately complex.
Pricing: Opinions on the pricing of Cisco Secure Email are mixed. Some find it expensive but worth the investment, while others find it reasonably priced and competitive with other vendors. Mimecast Email Security is generally seen as costly, and some users struggle to justify the expense. It’s perceived as more expensive than competing solutions.
ROI: Cisco Secure Email's return on investment is influenced by factors such as use case, organization size, and industry. It is challenging to measure the return on investment for Mimecast Email Security.
Comparison Results: Cisco Secure Email is highly regarded for its intelligence threat detection, reputation filtering, and robust tracking abilities. The solution’s areas for improvement include data loss prevention and third-party integration. Mimecast is commended for its archiving and targeted threat protection capabilities. On the other hand, Mimecast faces challenges with its administrative aspect, filtering capabilities, and high pricing.
"Threat Explorer is one of the features that I very much like because it is a real-time report that allows you to identify, analyze, and trace security attacks."
"The basic features are okay and I'm satisfied with the Defender."
"I would say that 90% of the spam and phishing attack emails get blocked right off the bat."
"At the moment we are satisfied with this product. It's a stable, scalable, and resilient solution for us."
"The most valuable feature is the integration. It's a single console, so we don't have to switch around between multiple products. Another valuable feature is the ease of operations and maintenance."
"The good part is that you don't have to configure it, which is very convenient."
"Defender helps us prioritize threats across our organization."
"Microsoft Defender for Office 365's most valuable feature is its performance."
"It's a bit easy to handle Cisco Secure Email; it's not that difficult. For the logs, which are in PDF format, it's not hard to read them. We don't need Wireshark much to analyze the logs."
"There are a lot of filters for scam emails and things like that work out of the box. You can also use the antivirus features. I like its features."
"Cisco Secure Email is part of Cisco's extensive efforts and investments in technology, especially in the realm of cyber security. The product is one among many security solutions offered by Cisco."
"Cisco Secure Email's most valuable is email certification."
"It has the IMS engine, Intelligent Multi-Scan engine, and it does a good job, right out-of-the-box, of blocking the vast majority of things that should be blocked."
"The added value of it is that every migration to a new version is initiated by the Cisco version itself, so that is a bunch of work that you don't have to do on the Cisco ESA system on-premise. As it becomes a safe platform, you don't need to invest anything in your own data center or in your upgrade path."
"It does a great job of preventing spam, malware, and ransomware. I can only go by what people have told me and what I've seen, but I have not seen spam in a year and a half to two years in my own company mailbox. And there are not a lot of catches where it's catching something that should have gotten through, either."
"Anti-Spam and Advanced Malware Protection are the most valuable features... and we also have the option to block Zero-day attacks."
"The most valuable feature is the DMARC Analyzer."
"Mimecast certainly helped my customers reduce phishing emails."
"The interface of this solution is very easy to navigate and user-friendly. There is no delivery in email and other communications, making it reliable. The configuration is relatively easy."
"What I like about the integration is that it is directly into Microsoft 365, users can use their Microsoft 365 credentials to log into the portal and access their mail."
"We like Mimecast's spam filtering. The email signature feature is also a big plus for our users."
"The solution offers good technical support."
"The initial setup is very straightforward."
"URL inspection works pretty well."
"There is room for improvement in terms of reporting."
"Microsoft Defender for Office 365 should be more proactive."
"In one of the reports I can get the exact place where a vulnerable file resides. But for that, I need to explicitly go into the device and check. If they could include that file part in the report, without my having to go to the device itself, that would help."
"One area for improvement is support, in terms of being able to reach them and, especially, technical support for configuration."
"There's room for improvement regarding the time frame for retrieving emails."
"I'd like some additional features any product can give me to protect our environment in a better way."
"The company should focus on adding threats that the solution is currently unable to detect."
"Configuration requires going to a lot of places rather than just accessing one tab."
"Scalability has certain shortcomings and needs to be improved because there are service providers who provide better scalability.v"
"The hardware is not up to the mark. Two to three times a year we have complete downtime."
"In future releases, I would like to see two main improvements come to mind. First, the current solution requires maintaining two separate operating systems for FTD, which can be cumbersome. I'd love to see a single operating system for the FTD box."
"If you are not a technical guy, it is hard to maneuver, but as soon as you work on it, it gets better and better. If there was a better way to know how to do things or how to find things, it would be good."
"Typically, in a phishing email, they try to use a name everybody's going to recognize, like the CEO's name or the CFO's name... With this appliance, the way it's designed at the moment, for us to really stop that with any level of confidence, we have to build a dictionary of all the names of the people we want it to check, and all the ways they could be spelled. My name would be in there as Phillip Collins, Phillip D. Collins, Phillip Dean Collins, Phil Collins, Phil D. Collins. There could be eight or 10 variations of my name that we'd have to put in the dictionary. There's no artificial intelligence to say "Phil Collins" could be all these other things, and to stop phishing from coming through in that way."
"We would like to see more options for the customization of content filters."
"The reporting functionality needs to be improved."
"The scalability must be improved."
"From an administrative point of view, Mimecast is a little bit cumbersome and difficult. It's not something that the end-user can easily find navigate themselves."
"External security features need improvement."
"While it's quick and easy, the initial setup could be more user-friendly."
"The solution should include more AI features instead of Mimecast's more general static configuration tooling."
"The solution is complex and not easy to use."
"The installation is not so straightforward."
"As a user, the user interface of the management console could be upgraded, for example."
"We have subscribed to an archival service, and yet, when we have to get our data out, we have to pay a fee to get our own data. They charge an extraction fee."
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Cisco Secure Email is ranked 2nd in Email Security with 56 reviews while Mimecast Email Security is ranked 5th in Secure Email Gateway (SEG) with 24 reviews. Cisco Secure Email is rated 8.4, while Mimecast Email Security is rated 7.8. The top reviewer of Cisco Secure Email writes "Has effortless spam control, improves security posture, and frees up our IT department's time". On the other hand, the top reviewer of Mimecast Email Security writes "It gives clients peace of mind and helps them educate their users about threats". Cisco Secure Email is most compared with Trellix Collaboration Security, Microsoft Exchange Online Protection (EOP), Fortinet FortiMail, Proofpoint Email Protection and IRONSCALES, whereas Mimecast Email Security is most compared with Abnormal Security, Microsoft Exchange Online Protection (EOP), Check Point Harmony Email & Collaboration, Fortinet FortiMail and Darktrace. See our Cisco Secure Email vs. Mimecast Email Security report.
We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.