We compared Darktrace and Mimecast Email Security with Targeted Threat Protection based on our users reviews in five parameters. After reading the collected data, you can find our conclusion below:
Darktrace is highly regarded for its autonomous threat detection capabilities, stability, scalability, and straightforward setup. However, users have experienced challenges such as false positives, intricate configuration, and steep pricing. Mimecast stands out with its integration into Microsoft 365, customizable features, and effective email security. Nevertheless, users have encountered difficulties during the initial setup process, and there are concerns about being locked into the product and waning support. Pricing for Mimecast varies, with opinions ranging from reasonable to expensive. Although Mimecast's impact and return on investment may be minimal, it offers defense against external emails. Both products generally receive positive feedback for customer service and support, though there are suggestions for improvement.
"Defender helps us prioritize threats across our organization."
"The initial setup was easy."
"It also gives the vulnerability status according to the versions you have selected. Let's say you have Google Chrome. It mentions the versions it has, and it updates. Within two hours of an update, it is reflected in the dashboard. That's really nice to have."
"It also gives me good visibility because, with Defender, I'm using a Microsoft product to defend Microsoft products. The integration was really seamless and I have wide visibility because it picks up almost everything. Literally, I can see almost every activity that happens, from the e-mail to the workstation itself."
"Microsoft Defender for Office 365's most valuable feature is its performance."
"The product is not resource-intensive."
"The deployment capability is a great feature."
"The solution is very easy to use. All you have to do is to assign the license to the end-user and it's done. The customer will only have the feature activated, and the solution will monitor the emails to determine if they are a threat or not."
"The ability to see what we have not seen before is most valuable. It is very interesting to find out the most vulnerable devices in our network."
"The AI-based pattern is the most valuable feature."
"One thing I appreciate is Antigena Email, which is for email protection."
"Its most valuable feature is its ability to identify malicious connected IPs from outside and the attacks that get through to the inside."
"What I like about Darktrace, is that you can quickly identify threats."
"The solution can scale."
"The most valuable feature is the alerts. The alerts are meaningful. The event rolls up into meaningful and actionable alerts rather than just being noise."
"The active threat dashboard is the most valuable feature of this solution."
"The piece that is most valuable from the Mimecast standpoint will be the sandboxing feature."
"The most valuable feature is the DMARC Analyzer."
"The setup was easy."
"We like Mimecast's spam filtering. The email signature feature is also a big plus for our users."
"Mimecast certainly helped my customers reduce phishing emails."
"The solution offers good technical support."
"The interface of this solution is very easy to navigate and user-friendly. There is no delivery in email and other communications, making it reliable. The configuration is relatively easy."
"The product is good. To date, we have not faced any challenges."
"In some situations, it has not been able to pick impersonated emails having no attachments. Technical support definitely has a scope for improvement."
"There needs to be an improvement in integrating the product to work across multiple operating systems, and to have better support for non-Microsoft file types."
"The company should focus on adding threats that the solution is currently unable to detect."
"Configuration requires going to a lot of places rather than just accessing one tab."
"There's room for improvement regarding the time frame for retrieving emails."
"They can improve their security in a way where a customer can know if all their attachments are safe or not to open through a report. The solution does its job perfectly, but it never reports to the customer whether those attachments have been stopped before or not."
"There is room for improvement in terms of reporting."
"They have moved features from one console to another. Things have been moved around in the interface and it takes me time to find where certain features are."
"It would be good if they can include some endpoint protection for remote workers. Nowadays, most people are working remotely. Therefore, they should include some type of sensors that can be installed on the endpoint in order to directly report the main usage and protect remotely. Phone protection will also be a great feature to add to Darktrace."
"Darktrace requires numerous configurations. It would be beneficial if the configuration could be made simpler."
"Getting logs from different sources can be a challenge."
"The pricing model is a little too high and could be more flexible."
"The module can improve so that every time it's more intelligent."
"In the next version, I'd like to see penetration testing."
"We'd like threat hunting, and we'd like to see a global solution that can automate vulnerability scans. I know it is something they are working on."
"I did not use the AI features because they should make it more user-friendly which would be a benefit. Additionally, the solution could integrate with more SIEM or SOAR tools."
"The solution is complex and not easy to use."
"The solution is very expensive."
"The reaction time between a new threat being identified and Mimecast picking it up needs to be narrowed a bit."
"The detection rates are an area for improvement."
"I did have a problem with Mimecast. That is why I was looking for an alternative solution because their sender IP address gets poorly rated by Microsoft."
"Their support should be improved. They are notorious for sending you to knowledge-based articles rather than actually talking to you, but that is, unfortunately, kind of becoming a trend with everything. In terms of features, I haven't had any complaints. However, I don't like the fact they moved to a paid training subscription model. They used to have a lot of free webinars for training, but they have started to charge for them in the past year."
"They could provide a unified licensing model, including all the security features."
"While it's quick and easy, the initial setup could be more user-friendly."
More Microsoft Defender for Office 365 Pricing and Cost Advice →
Darktrace is ranked 11th in Email Security with 65 reviews while Mimecast Email Security is ranked 5th in Secure Email Gateway (SEG) with 25 reviews. Darktrace is rated 8.2, while Mimecast Email Security is rated 8.0. The top reviewer of Darktrace writes "Great autonomous support, offers an easy setup, and has responsive support". On the other hand, the top reviewer of Mimecast Email Security writes "It gives clients peace of mind and helps them educate their users about threats". Darktrace is most compared with CrowdStrike Falcon, Vectra AI, SentinelOne Singularity Complete, Cortex XDR by Palo Alto Networks and Cisco Secure Network Analytics, whereas Mimecast Email Security is most compared with Abnormal Security, Microsoft Exchange Online Protection (EOP), Check Point Harmony Email & Collaboration, Cisco Secure Email and Avanan. See our Darktrace vs. Mimecast Email Security report.
We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.