We performed a comparison between Cisco UCS Manager and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is more robust than other solutions. So, the stability is good."
"I can deploy something in my 50-odd servers all in one go, in parallel, whereas if I was to do that individually, it could be a nightmare."
"Cisco Infrastructure is one of the top vendors and no one can beat them in terms of switching and routing."
"The reporting functionality will give you any report you want."
"From a usability and functionality perspective, Cisco UCS Manager is very good."
"We can configure the Cisco UCS Manager, the profiles and interactions with the resource we manage."
"Cisco UCS Manager is overall a good package because it gives a GUI interface and a CLI."
"The flexibility and the ease in which the features can be expanded are the solution's most valuable aspects."
"The way this solution has helped us is that it improved our communication."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"It helps streamline management and processes."
"The pricing can be better."
"Cisco UCS is expensive compared to others. The Cisco UCS Chassis is more expensive than a standalone server, but some companies require standalone servers because of their production load and affordability. You need to pay more if you require more features on the Blade or if you need more ports on the switch."
"Upgrading the firmware is a difficult procedure."
"I found it a bit of a challenge to get training on UCSM. I've been trying to get that for some time now. I feel like I have to figure it out a lot of things myself. For years I've to log calls with support whenever I've got challenges that I cannot resolve. If I had some training or more manuals, I'd be better able to handle more things on my own."
"The integration with other solutions could be better. I think Cisco can only integrate using Intersight. There is a second interface available as a SaaS platform, in the cloud, or on-premise. It's based on the Redfish protocol, which is standard for all the B-series servers in the market. We can integrate other solutions using API."
"In the next release, I would like to see improvements made to their security."
"Cisco UCS Manager should have a simplified deployment in the sense of not having multiple machines, demilitarized zones, and on-premise options."
"I would like to see Cisco UCS optionally work as a hyper-converged system because right now, it only operates as a converged system."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"The pricing is high."
"Lacks the ability to do its own monitoring."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"There is room for improvement in the stability of ServiceNow."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
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Cisco UCS Manager is ranked 29th in IT Infrastructure Monitoring with 21 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. Cisco UCS Manager is rated 8.0, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Cisco UCS Manager writes "Used to manage servers, monitor or manage firmware upgrades, and push policies". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Cisco UCS Manager is most compared with Cisco Intersight, Nutanix Prism, HPE OneView and Zabbix, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Cisco UCS Manager vs. ServiceNow IT Operations Management report.
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