We performed a comparison between ControlUp and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes."
"ControlUp has an easy installation process."
"The most valuable feature is the granularity of visibility into the resources that are in use by our applications."
"Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."
"It has a great career time monitoring tool."
"When using ControlUp, the core feature that we have found valuable is its UI. It is a valuable tool to view the analysis reactions of a base core Level 2 or Level 1 team so that they can complete the necessary troubleshooting."
"Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service."
"The most valuable features in ControlUp are endpoint monitoring and the many features that are available."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"I am impressed with the tool's ability to track information in an easy way."
"You can improve integrations of the operation with the solution."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"It is flexible. You can tune it, more or less, as you want."
"Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."
"Something I would love to see from a partner perspective would be maybe a way to do this in a surface hosting provider."
"ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration."
"It can be improved by including script-based scheduling."
"The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections."
"This solution be improved by including load throttling tools. For example, I can identify a service where we spend a lot of CPU but I cannot restrict the service from ControlUp. I have to use another tool like AppSense."
"Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better."
"The graphical user interface needs to be improved from version to version."
"The setup and deployment could be simplified, and the pricing could improve."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"I advise others not to customize a lot while using the solution."
"It should have better integrations with other solutions."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
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ControlUp is ranked 22nd in IT Infrastructure Monitoring with 9 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. ControlUp is rated 8.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of ControlUp writes "Great for troubleshooting and reporting with a controller that allows for configuration comparisons". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". ControlUp is most compared with Nexthink, Goliath Performance Monitor, Liquidware Stratusphere UX and eG Enterprise, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our ControlUp vs. ServiceNow IT Operations Management report.
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