We performed a comparison between CyberArk Privileged Access Manager and SailPoint IdentityIQ based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Both solutions received high marks from users. CyberArk Privileged Access Manager has an edge over SailPoint IdentityIQ due to its advanced monitoring and reporting abilities.
"Password rotation is the most valuable feature"
"The technical support for this solution is very good. If I was to rate it on a scale of one to five, I would give it a five."
"It is an extremely scalable solution."
"We are able to know who is accessing what and when; having accountability."
"It is very simple to use."
"When we started with RPA, there was a requirement that every credential and the bots themselves be protected through the PAM system. From the get-go, we've had CyberArk in the middle... We've got a pretty robust RPA implementation with our PAM platform. Users, bots, the credentials — everything is managed via our PAM solution."
"Right off the bat, the most valuable feature is the DNA scan. It gives us the ability to scan our environment and find the accounts that we're going to need to take under control."
"The most valuable features of the solution are control and analytics."
"SailPoint has allowed us to ensure the right people have the right access and to the rights things."
"What I like most about SailPoint IdentityIQ is that it's simple to use and easy to configure and deploy."
"It offers a single source of truth. Everything can be handled from one tier."
"It is simple and easy to implement."
"The tool is quite stable and user-friendly."
"The solution is very good at the management of the identity lifecycle."
"The solution is pretty stable and simple to use."
"This solution is easy to configure."
"It is web-based, but other competitors have apps. We need to get there. It is just smoother to have an app. You don't have all the bugs from having a browser, and people like them better, since you can get to them via mobile."
"PAM could be more user-friendly and CyberArk could update the documentation to include more real-world examples. You have to learn it yourself through trial and error. In particular, the online documentation should have more information about troubleshooting."
"I would like to see is the policy export and import. When we expend, we do not want to just hand do a policy."
"Tech support staff can be more proactive."
"CyberArk has a lot on the privileged access side but they have to concentrate more on the application side as well."
"The interface on version 9 looks old."
"The solution should be able to mitigate internal threats"
"We would, of course, always prefer it if the pricing was cheaper."
"When it comes to queries and analysis, I find the reporting module to be very low, very simple."
"There is a need for further enhancements, specifically in the multifactor authentication capabilities."
"Regarding the scope for improvement in the solution, reporting is an area that can be a bit more UI-oriented."
"The connectors are far too manual. This needs to be automated a bit."
"It is not readily available and cannot be downloaded from the net."
"We faced some issues while integrating the solution with a third-party tool."
"The product has poor reporting and analytic capabilities. Reports are not easy to use and its analytic capabilities are limited."
"The user interface is not very user-friendly."
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CyberArk Privileged Access Manager is ranked 1st in Privileged Access Management (PAM) with 144 reviews while SailPoint IdentityIQ is ranked 1st in User Provisioning Software with 61 reviews. CyberArk Privileged Access Manager is rated 8.8, while SailPoint IdentityIQ is rated 8.2. The top reviewer of CyberArk Privileged Access Manager writes "Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK". On the other hand, the top reviewer of SailPoint IdentityIQ writes "Flexible, easy to customize, and not too difficult to set up". CyberArk Privileged Access Manager is most compared with Cisco ISE (Identity Services Engine), Microsoft Entra ID, Delinea Secret Server, WALLIX Bastion and Saviynt, whereas SailPoint IdentityIQ is most compared with Saviynt, One Identity Manager, Microsoft Entra ID, ForgeRock and Microsoft Entra Permissions Management.
We monitor all Privileged Access Management (PAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
The two products are actually complimentary. Both companies have been very good about staying in their lanes and are their respective market leaders.
CyberArk's PAM solution is aimed at protecting privileged accounts by providing features like vaulting, credential rotation, session monitoring and recording. They also have solutions for DevOps and Secrets management.
SailPoint is an Identity Governance solution and actually manages CyberArk as an application the same way it manages accounts and privileges in SAP, AD, AAD and over 100 more applications. For CyberArk, it can add/change/delete users as well as create safes and assign users to those safes. At a user account certification time, it will show the CyberArk users and their associated privileges and allow the user's manager or other appropriate people to approve or revoke the privileged access.
SailPoint creates an Identity warehouse so that a user's accounts and entitlements are gathered, managed and reported on in a centralized manner. See Youtube for a quick explanation - SailPoint Identity Governance Integrates with CyberAek Privileged Access Security.
SailPoint does not provide the vault and session management functions that CyberArk does.
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the management of user identities, systems, data, and cloud services. It works great for Identity Access Management, specifically for cleaning up inactive and orphaned accounts. It has the joiner-mover-leaver feature.
One of the features we like is the large availability of connectors for different applications and platforms. You can also recertify an account, which is very useful. It is well suited for large companies with lots of users and applications. However, for small companies, it might be a bit of an overkill.
Sailpoint has a steep learning curve, so it is not for inexperienced users. Moreover, it doesn’t offer a lot of supporting documentation. It also doesn’t integrate well with other solutions.
We chose CyberArk despite the cost because it works great for password management. CyberArk helps manage privileged accounts and service accounts, for example, when users need to connect remotely into systems. It is especially useful for IT staff to access their privileged accounts without having to remember the passwords every time - individually and even as a group.
What we like the most about CyberArk is the ease of use and effectiveness in managing privileged accounts. For instance, it automatically changes the passwords for privileged accounts and reconciles and verifies passwords. New users can obtain secure credentials with minimal time and effort.
The initial cost is high, which can be a bit of a stretch for small organizations. It also has high requirements for the initial setup and is difficult to customize. The performance could be faster.
Conclusions
While Sailpoint IdentityIQ is a very good privileged account solution, CyberArk is better suited for us because of its ease of use and efficiency in password management.