We performed a comparison between IBM FileNet and OpenText Content Manager based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The features that I have found most valuable include the Data Capture and Case Manager features."
"The product is very stable."
"It has increased our productivity."
"IBM FileNet has improved our organization with its single collaboration space."
"The important features to me are that it is stable, scalable, and the integration between this platform and the other platforms is very good."
"It has improved my organization by how we release documents, claims, and policies."
"It is really usable. There is a lot of support for it. You have the online components to trawl through the storage. I have a lot of fun with it."
"The ability to tag data, as it seems to be indexed well. It is a good space to manage data, keep track of it, and organize it."
"It has a robust search but has often been difficult for people to learn."
"The product can be integrated with different solutions."
"An advantage is integration with your IP directory."
"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."
"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."
"I did not face issues with the product's scalability...The solution's technical support is good."
"The basic and fundamental point about FileNet is that the interface is very bad. It's just not appealing so people are reluctant to use it."
"Currently, our primary ERP system is SAP S/4HANA. Despite this, we have encountered difficulties integrating the solution with it, which remains an unresolved challenge for our team."
"I would like to have an offline DR deployment. If that is doable, then it would be a big win."
"Needs a better administration tool."
"I would like to see the dashboard be a little bit more robust and a little more user-friendly"
"We'd like to use the docker, to have it containerized."
"IBM doesn't offer new technologies every year, they offer new technologies after five years, for each release of the product."
"Developers like us have an upgraded interface. That interface does not work in the process that we have today. It hangs and is not user-friendly."
"Due to very limited use in the industry, vendor and contract support are hard to find."
"The product could improve its scalability."
"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."
"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."
"The stability of the solution is an area of concern where improvements can be made."
"The ease of use should be addressed."
IBM FileNet is ranked 6th in Enterprise Content Management with 94 reviews while OpenText Content Manager is ranked 10th in Enterprise Content Management with 21 reviews. IBM FileNet is rated 8.2, while OpenText Content Manager is rated 7.6. The top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". On the other hand, the top reviewer of OpenText Content Manager writes "A document management system that integrates well with SAP, Salesforce and Oracle ". IBM FileNet is most compared with SharePoint, OpenText Documentum, OpenText Extended ECM, IBM ECM and Microsoft OneDrive, whereas OpenText Content Manager is most compared with SharePoint, OpenText Extended ECM, OpenText Documentum, Microsoft Purview Records Management and Box. See our IBM FileNet vs. OpenText Content Manager report.
See our list of best Enterprise Content Management vendors.
We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
