We performed a comparison between IBM FileNet and SharePoint based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature for me is the possibility to share and to collaborate, the possibility to connect FileNet with many other IBM products as well. It helps avoid the possibility of creating "island applications." We have an ecosystem where everything can be interconnected."
"It has an excellent document storage repository, which is good at what it does."
"The most valuable features for us are Wex (Watson) for search, Datacap for OCR/ICR, and Automation Anywhere for RPA."
"We are able to find the proper documents which are needed for business processes."
"The usability is really good. Our business users are pleased with it. They seem to get what they are looking for, and it's very efficient."
"The most valuable feature is the way in which it enables clients and customers to quickly access the content and information that they use for everyday functions."
"The most useful feature is its persistent storage. Also, the full-text search and attribute searching are valuable."
"There is a high degree of usability with this solution. It is highly compatible with our clients' and customers' work environments, making it easy to deploy and implement."
"Ability to store files of any type."
"Its most valuable feature is the document library."
"It's stable. It's very widely used by companies. Also, the knowledge of the product has improved over the years, and by other companies that support it or are Microsoft SharePoint partners. So if there are problems, there's always a user or company that knows the information or can help you; even with very uncommon problems."
"Staff training is reduced because learning basic SharePoint is not as complicated as an EDRMS."
"Helps with document collaboration and workflow."
"No code and low code, scalable, and stable collaboration platform. Straightforward to set up. Its support system is good and offers fast issue resolution."
"SharePoint has an option where you can open files on the browser, whereby more than five people can make amendments to one Excel online file."
"Combined reports and data with timeline tracking."
"For end-users there is a lack of administrative features. The interface of basic FileNet is not very good."
"If I had a concern, it would be that we are sometimes not getting to the root cause of the issues from a technical standpoint as quickly as we should. For the most part, it's good. However, when things get a bit dicey with more involved issues, we have had some delays in getting feedback. If I had a concern, it's around the technical support and their responses in regards to things like root cause analysis."
"I think it's to the point where there are probably too many features. Every software, as it matures and graduates, grows the list of features. What many of our customers express is that it's just too complicated. They're using maybe five or ten percent of the features but they're having to pay for 100 percent. There is room for improvement in terms of simplifying it."
"IBM has a lot of documentation but the kind of information in a lot of the documents can be confusing to our clients. It would be easier if they used video tutorials. Right now, the information is too hard to understand, and there is a lot of it. If they used videos I think FinalNet would be easy to use for an end-user."
"Sometimes, there can be issues with the database connections. FileNet has too many outages because things are broken in the database."
"I'd like to see more cognitive. That's obviously where all of our world is going. I think if we can have more of those types of features and functions as a core, out of the box, that would be very helpful for us and our space."
"During the initial setup, all the details and different technical things that we were trying to figure out became complex."
"It may be a little complex to implement and take some effort."
"More hints and make it more user-customizable."
"This solution would benefit from the implementation of enhanced online forms and template development capabilities."
"You still need a bit of expertise to add branding."
"It has worked very well for me. It seems like they've improved everything. I don't have any cons about it as such, but I don't think they have a talk-to-text, speech-to-text, or speech-to-type. That would be cool for accessibility."
"The way to change the version of the files in SharePoint should be improved. The method of synchronizing files from local to the cloud can also use improvement."
"The initial setup is complex and has room for improvement."
"SharePoint designer workflows can be buggy sometimes without any apparent reason."
"It should have more user-friendly customization, as it still requires developers to get engaged and build sites."
IBM FileNet is ranked 6th in Enterprise Content Management with 94 reviews while SharePoint is ranked 1st in Enterprise Content Management with 146 reviews. IBM FileNet is rated 8.2, while SharePoint is rated 7.8. The top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". On the other hand, the top reviewer of SharePoint writes "Good integrations, helps with collaboration, and increases visibility". IBM FileNet is most compared with OpenText Documentum, OpenText Extended ECM, IBM ECM, Alfresco and Hyland OnBase, whereas SharePoint is most compared with Citrix ShareFile, Microsoft OneDrive, Dropbox, WordPress and Alfresco. See our IBM FileNet vs. SharePoint report.
See our list of best Enterprise Content Management vendors.
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