We performed a comparison between New Relic and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product allows the developer to see the actual problems in the applications."
"New features are added often."
"The most valuable feature of New Relic is its ease of use."
"It offers helpful user metrics so we can learn more about the user experience."
"The most valuable features are the dashboards and tracing."
"We are able to drill down and see what is going on in the system."
"It has a simple initial setup."
"They have baseline level alerting."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"It is easy to use and simple to learn."
"It helps streamline management and processes."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The price could improve."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"I would like an infrastructure network that provides real-time views, showing the issues."
"If you are new to using the solution, you will find the setup complex."
"I advise others not to customize a lot while using the solution."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The tool can be improved by including more detailed information to assist new users."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"The out-of-the-box reporting feature is not as user friendly as other tools."
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New Relic is ranked 5th in IT Infrastructure Monitoring with 152 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. New Relic is rated 8.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our New Relic vs. ServiceNow IT Operations Management report.
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