We performed a comparison between PRTG Network Monitor and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup is very simple."
"It allows us to directly add individual VMs independently."
"It is a very stable solution. There are no bugs, glitches and we have not experienced any crashing."
"The most valuable aspect is the diverse range of features it offers."
"It is user-friendly. It is easy to set up health checks within PRTG and use scans. It is like a self-service tool, and anyone can configure their own settings within PRTG."
"Its proactiveness is its most valuable feature. We already know when we come in, in the morning, if a server or site is down, as opposed to someone telling us."
"One of the valuable features is the diversity of metrics available to us to monitor. It's all there, it's all in the box. It's all made very easy, by virtue of it being pre-configured."
"The scalability is good. You can improve a remote host or the clustering. This gives it the flexibility to monitor another infrastructure remotely."
"I like the solution due to the fact that it's scalable."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"ServiceNow IT Operations Management is a stable product."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The remote probes seem to be a little bit buggy at times. They just stop working or they say they can't communicate. What we tend to do to is install the remote app onto the servers that we use. That seems to clear it up."
"In a very few cases, customers want more detailed reports, which we cannot meet."
"The technical support could respond a little bit quicker."
"More training videos for installing and configuring this software would have been nice, especially when working with a lot of devices."
"We've had some issues previously with the performance of the sensors. We tend to deploy quite a bit of WMI, which is quite processor-intensive, and we've found that that impacts the sensors quite a bit."
"Sometimes, it is difficult to drill down further to get information, e.g., if we saw spike in traffic, then we would want to drill down and find out what is causing that spike in traffic."
"PRTG Network Monitor could improve by having descriptions for the tab usages. The dashboards or interface could be easier to understand."
"I would like to see network mapping."
"If you are new to using the solution, you will find the setup complex."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"There is room for improvement in the stability of ServiceNow."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"The pricing is high."
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PRTG Network Monitor is ranked 6th in IT Infrastructure Monitoring with 96 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. PRTG Network Monitor is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and ManageEngine OpManager, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our PRTG Network Monitor vs. ServiceNow IT Operations Management report.
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