We performed a comparison between SailPoint IdentityIQ and Symantec Identity Governance and Administration based on real PeerSpot user reviews.
Find out in this report how the two User Provisioning Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I appreciate all the support we receive from Omada."
"The customer success and support teams have been crucial."
"The most valuable aspects of Omada Identity for me are the automation capabilities."
"It has a very user-friendly interface compared to what we are used to, and it is highly configurable. In the old solution, when we needed to do something, we had to have a programmer sitting next to us, whereas, in Omada Identity, everything is configurable."
"The most valuable feature for us is the ability to set up connectors to various IT systems and offer a wide range of supported connectors."
"For me, the best feature of Omada Identity is its web interface because it's really easy for users to understand."
"It has a lot of out-of-the-box features. It is flexible, and there are a lot of possibilities to configure and extend it. It is user-friendly. It has an interface that is end-user or business-user friendly."
"The support response time and the freedom from strange bugs and strange things happening in the software are valuable."
"This solution has improved our organization through its ease of application onboarding, approvals, provisioning, and lifecycle UI performance."
"Security and administration for any new/current access."
"SailPoint has allowed us to ensure the right people have the right access and to the rights things."
"The solution is one of the main security products you need to control access and have visibility into what's happening in your organization. It helps with managing access to applications, ensuring governance, and obtaining certifications."
"This solution is easy to configure."
"Access certification and provisioning are two of the solutions most valuable features."
"The first valuable feature of the solution is its interface. The second feature of the solution is the level of flexibility it provides."
"The most powerful feature of the solution is its platform-based approach. Unlike other solutions, this tool offers a high level of customization. It is an open and flexible platform, allowing users to tailor it to their needs. This ability to customize and adapt the solution to individual requirements makes the solution stand out as a powerful product."
"The product is relatively easier to use than other identity management products."
"Automated provisioning removes manual labor and manual provisioning."
"Governance."
"It is easy to use, and does not requires an extensive programming or development background."
"The solution is easy to scale."
"There are many valuable features within the solution. The product is easy to customize. It’s also highly secure."
"I like that it is easy to diagnose. It has a version of a virtual appliance so we can download it, run it, configure it, and it would take about 10 to 15 minutes to configure the cluster or so."
"Provisioning engine (on the back-end, separate from front-end components, that's part of layered architecture)."
"In our organization, all the data is event-driven, which means that if an attribute is changed in the source system, it can be updated within a few seconds in all end-user systems. There is room for improvement in Omada regarding that. Omada is still batch-based for some processes, so sometimes it can take an hour or even four hours before the execution is run and the update is sent."
"The comprehensiveness of Omada's out-of-the-box connectors for the applications we use could be better. We are getting a new HR system called Cornerstone for which they do not have an out-of-the-box connector, so we have to take the REST connector and play around with it."
"The security permission inside Omada needs improvement. It's tricky to set up."
"The reporting and importing have room for improvement."
"When you do a recalculation of an identity, it's hard to understand what was incorrect before you started the recalculation, and which values are actually updated... all you see are all the new fields that are provisioned, instead of seeing only the fields that are changed."
"The user interface could be improved. The interface between Omada and the user is mainly text-based."
"Functionality and usability could be improved."
"What I would most like to see added to the product is role management, especially enterprise or business role management, and the processes around that."
"It tends to be more expensive, but at the end of the day, it works."
"Regarding the scope for improvement in the solution, reporting is an area that can be a bit more UI-oriented."
"The solution, in general, is quite expensive."
"What it doesn't do is provide notice in the event of a vulnerability or offense from the security."
"The report functionality and dashboard of the access manager could be improved."
"It is too technical. You need really good technical skills in Java and other technologies, which are hard to find. If they can make it easier so that things can be done with a few clicks, it will be great."
"The advanced provisioning features require more improvement."
"The UI is complex."
"The product has a lot of need for improvement. Our issues are being raised back to the vendor as enhancements."
"The product's technical support could be better."
"In the next release, there should be provisioning of your certifications."
"There are several areas for improvement in Symantec Identity Governance and Administration. They have no proper documentation on how to do backups. They also have a lengthy workflow process where we have to make some configurations to manage automation in the rules and in our tasks which takes time. We have to manually configure all the configuration files, and we cannot export users because there's no export system in Symantec Identity Governance and Administration. What we'd like to see in the next release of the solution is for them to make configuration and integration with other systems their top priorities. We have many API systems to manage, so hopefully, if they make these enhancements shortly, we can directly connect with our API systems when using Symantec Identity Governance and Administration."
"The development process to create this connector is not as easy as I would like."
"Although the capabilities are there, the user interface needs to be redesigned and the opportunities for integration should be improved."
"The drawback with the CA Identity Manager is they don't have a connector to HR systems like SAP, or PeopleSoft, or Workday. That's a major drawback with the CA Identity Manager. For that we have to do lots of custom quoting to get data from HR systems. And if they could connect it to GRC systems, that's good to have in an identity product."
"They should easier and better integration with other software."
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SailPoint IdentityIQ is ranked 1st in User Provisioning Software with 61 reviews while Symantec Identity Governance and Administration is ranked 9th in User Provisioning Software with 65 reviews. SailPoint IdentityIQ is rated 8.2, while Symantec Identity Governance and Administration is rated 7.6. The top reviewer of SailPoint IdentityIQ writes "Flexible, easy to customize, and not too difficult to set up". On the other hand, the top reviewer of Symantec Identity Governance and Administration writes "Works well on-premises and has partial capabilities but lacks many feaures". SailPoint IdentityIQ is most compared with Saviynt, One Identity Manager, Microsoft Entra ID, ForgeRock and Oracle Identity Governance, whereas Symantec Identity Governance and Administration is most compared with AlertEnterprise Enterprise Guardian, SAP Identity Management, Microsoft Identity Manager, Cisco ISE (Identity Services Engine) and BeyondTrust Endpoint Privilege Management. See our SailPoint IdentityIQ vs. Symantec Identity Governance and Administration report.
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I checked with a colleague who has more “hands-on” experience, here is his response:
If so CA IDM please no. They have done some work but it’s still not good performance-wise. It has been updated from the original netegrity or whatever code (as of a couple of years the scripts still had that in the header comments, as in untouched in years after purchase). I am not saying SailPoint is the cat's meow, as I don’t know. But given my experiences with CA IDM, and its use internally. It’s complex, does a lot but doesn’t perform very well. At one time there was an issue with data integrity due to the replication cycle (2 repositories, user/id, and a replication repository just for that and data are flushed through both in sequence) as in the last change to data was not necessarily applied in sequence. Results were last change was not the attribute state. Surely that has been fixed by now but with CA you never know. And that’s another issue. My experiences with CA support pretty much got the right support engineer, you get real answers. The wrong one, not so much. If I was starting from scratch I might well consider OpenAM. The commercial product I am pretty sure but a great IAM swiss army knife. It’s descended from Sun One which oracle tossed out when they bought sun over their own IAM product.
When you say "differences" are you looking at a feature-by-feature comparison or at an overall level - the various "-abilities" like implement-ability, integrate-ability, support-ability, afford-ability and so on?