We performed a comparison between SCOM and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the extensibility, as there are really no limits as to what you can do with it."
"We have found the scalability capabilities to be okay."
"Being able to make and customize management packs and send out notifications is very valuable."
"The most valuable features in SCOM are Azure monitoring and integration with Azure Monitor for monitoring Azure-hosted servers from SCOM on-premises."
"I like the historical reporting of observer metrics."
"The most valuable feature of SCOM is real-time alerts."
"The solution is scalable. If you want to monitor more you have to buy more licenses, but you can add on. We don't plan to increase usage."
"It works better than other products I’ve used – namely SolarWinds, which is cumbersome and error prone for web app monitoring. SCOM is not."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"It is easy to use and simple to learn."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"ServiceNow IT Operations Management is a stable product."
"I like the tool's discovery feature."
"The asset management tools are very valuable."
"The way this solution has helped us is that it improved our communication."
"SCOM needs to improve its usability."
"I would like to see them improve their network monitoring."
"Regarding certain issues in the solution, it can be difficult to generate reports if we have a program that is not user-friendly for reporting. While this is not necessarily negative, we may need to use another solution."
"System Center just provided upgrade and update features for Windows clients, and Windows systems, and did not support Linux, Android, or iOS, and other operating systems. They need to provide better integration with other operating systems if they don't already."
"I would like to see better support for monitoring Unix-based systems."
"There could be more integration of SIM in the solution."
"The solution’s initial setup is difficult."
"All of the areas of reporting are very bad and need to be improved."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"There is room for improvement in the stability of ServiceNow."
"It should have better integrations with other solutions."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
More ServiceNow IT Operations Management Pricing and Cost Advice →
SCOM is ranked 3rd in Event Monitoring with 78 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews. SCOM is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". SCOM is most compared with Dynatrace, Zabbix, Datadog, Nagios XI and WhatsUp Gold, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and Splunk Infrastructure Monitoring. See our SCOM vs. ServiceNow IT Operations Management report.
See our list of best Event Monitoring vendors.
We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
