We performed a comparison between ServiceNow Discovery and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."
"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."
"The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB."
"The most valuable feature is its integration with CMDB, as it collects all the data."
"It is a stable solution...The initial setup of the product is straightforward."
"Stability-wise, I feel it is a good product."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"This solution provides excellent insights."
"The solution's design has recently changed and it is visually pleasing with more color, for example, there is blue, black, and white."
"I have found that the reporting feature in Zabbix is most valuable. Additionally, the solution has given us bandwidth options, we are able to see where problems are. For example, we noticed a problem that occurred because of a bad interface going in the wireless VLAN."
"The product is very stable."
"Zabbix is scalable."
"Like other common Linux distributions, some of the most valuable features of this solution are the ease of use and deployment. It's simple and has a lot of packages and a lot of software."
"Zabbix can use old data to current data to set the threshold. We can use previous data to set the threshold."
"It has an intuitive UI with beautiful graphs and customizable maps."
"The solution is stable."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"They can expand on the plugins for some of the other tools."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"ServiceNow is very costly."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."
"For us, the initial setup was complex"
"I would like to better be able to monitor Oracle processes."
"Zabbix could improve when it comes to large-scale use cases. Additionally, the inventory could be better when connecting to other solutions, such as ServiceNow. There show to be better integration with other platforms and storage."
"In the next release, I'm hoping for features targeted towards larger users with more customizable options. Despite this, I think pre-canned reports that can be used straight out of the box would be beneficial rather than having to configure each report individually. Additionally, a deeper dive into software configurations on the machines would be useful, although I understand there may be challenges in implementing this due to scripting requirements. More documentation would also be appreciated."
"The product could be more secure and more stable."
"The user interface could be a bit better. They could update it a bit."
"Zabbix technical support is sold separately."
"We had some scalability issues with a large number of nodes."
ServiceNow Discovery is ranked 3rd in Server Monitoring with 39 reviews while Zabbix is ranked 1st in Server Monitoring with 101 reviews. ServiceNow Discovery is rated 8.2, while Zabbix is rated 8.2. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, ScienceLogic and ServiceNow, whereas Zabbix is most compared with Centreon, Checkmk, Nagios Core, Amazon CloudWatch and SolarWinds NPM. See our ServiceNow Discovery vs. Zabbix report.
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