We performed a comparison between ServiceNow IT Operations Management and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"ServiceNow IT Operations Management is a stable product."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"I like the tool's discovery feature."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"Their Event Management is very good."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The most valuable feature is that it provides network segregation for server monitoring."
"The most valuable feature is the alert and alarm monitoring."
"The flexible licensing model is one of the solution's most valuable aspects. It really allows for great flexibility for companies."
"We detect problems before the customer does and before it actually happens using the predictive functions in Zabbix."
"The solution is stable."
"It not only provides the preconfigured item monitoring feature, but it is also easy to configure custom items."
"We have found that Zabbix is more easy to use than other applications."
"We use Zabbix to monitor our organization's IT infrastructure and workstations. We don't use Microsoft Intune since it's expensive. The tool's real-time alerting system has proved crucial for us, particularly when a new device joins a network that is not one of our own devices. It notifies us about the presence of this new device, allowing us to investigate further. Additionally, it alerts us about disk usage, memory usage, and the software installed on the machine."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"Lacks the ability to do its own monitoring."
"The tool can be improved by including more detailed information to assist new users."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The security policies could be increased."
"The initial setup phase was hard and could be made easier."
"Service mapping is pretty limited."
"Zabbix is not easy to configure, and upgrading is also an issue."
"The System Center Operations Manager can be improved."
"There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution."
"The only improvement I would suggest, revolves around its AI and ML capabilities."
"The documentation could be improved."
"I would like to see a more flexible mobile client, and better HA out of the box."
"The stability could be better."
"There are some features of Zabbix that are not good for reporting. The DX Spectrum solution has better reporting."
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ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews while Zabbix is ranked 1st in IT Infrastructure Monitoring with 100 reviews. ServiceNow IT Operations Management is rated 8.2, while Zabbix is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Nagios XI. See our ServiceNow IT Operations Management vs. Zabbix report.
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