We performed a comparison between SonicWall Email Security and TitanHQ SpamTitan based on real PeerSpot user reviews.
Find out in this report how the two Email Security solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Microsoft Defender for Office 365's most valuable feature is its performance."
"The good part is that you don't have to configure it, which is very convenient."
"It gives us visibility into threats and, for endpoints, it helps us to prioritize threats. We used to have a lack of visibility, but now our time to detect and respond has decreased."
"There are several features that I consider valuable."
"The basic features are okay and I'm satisfied with the Defender."
"The two main features that prove most beneficial for us are URL scanning and attachment scanning."
"The solution is very easy to use. All you have to do is to assign the license to the end-user and it's done. The customer will only have the feature activated, and the solution will monitor the emails to determine if they are a threat or not."
"Threat Explorer is an invaluable tool for me, and it plays a crucial role in helping me discern the origins of various email campaigns, pinpointing where they emanate from, and identifying the individuals within our organization who are affected."
"There are no wasted extras and the interface is really simple."
"Setup was easy. It took about 30 minutes."
"According to our customers, the product's most valuable feature is the ability to detect spam and reduce phishing emails."
"The anti-spam aspect of the solution is its most valuable feature."
"It is a very scalable solution."
"The most valuable feature is that it protects from spam."
"This solution provides very good email security that protects us against spamming and malware."
"Beside a few issues with specificity in the email protection controls, this product is very good at handling email security."
"It is a very easy product to use. There is one interface that services all our clients' health. Once learning the interface, we don't have to learn another one for each client. It is the same interface, which is valuable. Therefore, we find the single interface the most valuable since I have a very small team. I don't have one or two people dedicated to just SpamTitan. We all need to learn the interface and be fluent in it. So, having a unified single interface is a big deal for us. I don't have to teach my people five different interfaces in order to be managing a product. They use one interface for all our clients. It is a single pane of glass, which is huge for us."
"SpamTitan has made it easier to manage spam. When other solutions I've used quarantined something, an admin had to manually find and release it. With SpamTitan, the end-user can monitor it themselves and release their own quarantined items. It's faster and less work."
"The fact that it does exactly what it says on the box is what I find most valuable about SpamTitan. They've reduced our spam by about 99 percent."
"SpamTitan learned faster than I thought it was going to, based on other products that I've used. There was a lot more feedback. The other products are based on the users, but this one, with its AI, seems to produce tremendous improvements day-to-day. I told the teams it was going to take two to three weeks but, within a week, we had dropped the amount of spam that was getting through."
"We have had no cases of malware slipping through since we have had SpamTitan."
"We get reports on blocked emails. I review them weekly to see who the heavy hitters are inside the office. We need our email addresses out there to do business, so we have sales and customer service email addresses that need to be out there. Those are the biggest targets for spam. SpamTitan cuts down the amount of spam that we receive, but it's about the same as Barracuda."
"I like its ease of use. As director of IT, I'm often in contact with our staff to make sure that they're safe and secure in their usage of email, etc. The quarantine features in SpamTitan make it really easy for them to review messages that haven't come in, and the rating of the score helps them determine whether or not they want to look at them at all. So, I see the quarantine feature as one of the best things in SpamTitan."
"Another feature of SpamTitan that I like is the reporting. We are able to identify the users or accounts that have been attacked most. We can see information that shows us the sites that the user goes to, and that helps in launching an investigation of that user and how they use our resources."
"The company should focus on adding threats that the solution is currently unable to detect."
"Microsoft should provide more documentation for users so they can self-educate. I would like to see more documentation for advanced security features."
"Several simulation options are available within 365, and the phishing simulation could be better."
"The XDR dashboard has room for improvement."
"One area for improvement is support, in terms of being able to reach them and, especially, technical support for configuration."
"The certification training for Defender for 365 needs to be deeper and incorporate Sentinel. I took all the security courses except one, and Sentinel isn't included."
"Microsoft sometimes has downtime, and we'll get several incidents coming in back to back. We have a huge backlog of notifications, many of which may be false positives. However, there might be serious alerts, so we can't risk dismissing all of them at once."
"There's room for improvement regarding the time frame for retrieving emails."
"SonicWall Email Security could improve by making the file blocking and the release feature easier to use"
"Updates could be released more frequently."
"The technical support from the company is not always very good at solving issues, but they offer access to a good community of users where problems are easily solved."
"We would like to see more information on a dashboard about what is happening when it comes to spamming and malware."
"The platform's control panel needs enhancement."
"The reporting needs improvement."
"The protection level for email security isn't 100%. I'm still getting some spam and junk mail."
"They need well-trained partners in Nigeria."
"Specifying your own filtering rules can be somewhat tricky. You can leave it alone or add your own filter rules using regular expressions. It would be nice to get a little more help configuring the regular expressions. That is quite complicated, and it's something I struggled with."
"The setup was a little difficult, but they did have people who helped me so I eventually got there. They had a change and my IT people had to do some stuff. There was something about pointers. I don't remember the details where we had a little trouble, but they were changing some things around."
"We're so used to it now. If anything, there should be more ease of access for the users. If you're on our mail server, there should be easier access for you to better manage your own mailbox."
"There is room for improvement in automation; better wizards for deployment, for example."
"There should probably be a little more explanation on why one day, the email from one company goes into quarantine, and the next day, it doesn't. To me, it is a little bit random at times."
"I wish there would be less false positives."
"If they had a little more documentation explaining how to use regex, or if they could include that inside of the cloud interface so that it generates regex code based on the parameters you input, that would be a lot more useful for people who aren't familiar with coding languages and HTML."
"The report comes out every morning. If a valid email gets blocked, I won't know about it until the next morning unless I log into the system to check, but it's quite a bit of work. Some users have requested that they get the report more often than once a day. If someone booked an airline flight or something that's time-sensitive and it gets blocked, they wouldn't find out until the next day. By then, it's probably too late. They would like notifications more often than once daily."
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SonicWall Email Security is ranked 19th in Email Security with 12 reviews while TitanHQ SpamTitan is ranked 4th in Email Security with 77 reviews. SonicWall Email Security is rated 7.8, while TitanHQ SpamTitan is rated 9.0. The top reviewer of SonicWall Email Security writes "Effective threat prevention, reliable, and beneficial keyword blocking". On the other hand, the top reviewer of TitanHQ SpamTitan writes "Outdated user-interface and offers basic functionality, they have great marketing but only deliver the basics". SonicWall Email Security is most compared with Fortinet FortiMail, Barracuda Email Security Gateway, Sophos Email, Fortinet FortiMail Cloud and Proofpoint Email Protection, whereas TitanHQ SpamTitan is most compared with Barracuda Email Protection, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP), Avanan and Trend Micro Email Security. See our SonicWall Email Security vs. TitanHQ SpamTitan report.
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