We performed a comparison between BeyondTrust Remote Support and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has allowed us to quickly address the needs and issues of our end users."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"The solution is now stable."
"We use it to connect to the legacy system."
"Since the tool has a graphical user interface, it's easier for us to access the server."
"The solution works well as a remote desktop."
"It's largely stable."
"It's scalable enough for our needs and very reliable."
"We use cloud remote support because we need to assist our customers. It allows them to connect from the web. I"
"The performance meets our requirements and the stability is good."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"Although the learning curve is steep, the product is well-documented."
"Lacks remote support and privileged remote access in the one product."
"Lacks some kind of voice communication option."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"Technical support for this region can be improved."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"The reliability of the solution could improve."
"The initial setup of Microsoft Remote Desktop Services is not the easiest. You need to have a certain understanding of how Microsoft is provisioning the solution to be able to set it up and use it."
"The performance of Remote Desktop Services could be better."
"The pricing could be better."
"Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license.""
"The stability could be improved."
"There are times I get disconnected from the service and when one or two attempts to establish a remote connection. Microsoft should show where the problem is, I have to find it by myself."
"I would like to be able to leverage it on other operating systems."
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BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. BeyondTrust Remote Support is rated 9.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". BeyondTrust Remote Support is most compared with TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM), LogMeIn Pro and ConnectWise ScreenConnect, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). See our BeyondTrust Remote Support vs. Microsoft Remote Desktop Services report.
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