We compared Commvault Complete Data Protection and Rubrik based on user reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: Commvault Complete Data Protection is highly regarded for its extensive recovery options and compatibility with diverse storage systems. Rubrik is praised for its automated policy enforcement and efficient ransomware detection. Users suggest that Commvault Complete Data Protection could offer more Windows security features and a unified console. They said Commvault should expand support for container-based systems and improve its ability to archive large video files. Rubrik could expand compatibility with open-source databases, improve documentation, and strengthen its ability to back up remote sites.
Service and Support: Commvault Complete Data Protection earned mostly positive feedback for its customer service, but some Commvault customers mentioned concerns about network-related support and the need for more direct access during emergencies. Rubrik customers appreciate the support team's expertise and fast response.
Ease of Deployment: The setup process for Commvault Complete Data Protection is complex, time-consuming, and may require outside help. The lack of sufficient documentation and online resources adds to the difficulty. Rubrik's setup is simple, and users say the support team was available to assist as needed.
Pricing: Commvault may need to lower its price to attract customers in certain regions and customer segments. Some users find Rubrik's pricing expensive, but many say it’s justified by its encryption and security features. Rubrik's license includes both software and hardware without any additional costs.
ROI: Commvault Complete Data Protection offers significant cost savings. Some enterprise customers estimated that they saved between $100,000 to $300,000 by reducing labor costs, speeding up backup and recovery, and implementing remote access. Rubrik provides peace of mind and some cost savings, but users say that quantifying the ROI is difficult.
Comparison Results: Commvault Complete Data Protection is a robust and flexible solution with the potential to save customers money, but users say the setup is too complex and it needs better support for container-based systems. Users like Rubrik’s advanced ransomware features, excellent support, and automated policy enforcement. However, some had issues with its remote backup abilities and high price tag.
"The cloud integration is a massive win for us, giving us a single backup service for all of our on-premise and cloud systems."
"It's very easy to set up the storage across all platforms. This allows us to be dynamic and change on-the-fly."
"Restoring is very fast. In testing, I did a restore for a single item from a mailbox. Within a minute, I had the message back in my mailbox. So, it didn't take hours or days. Obviously, there will be a limit. If we suddenly go into DR and have to restore five terabytes of emails for people, then it will take a couple of days, which would be acceptable. For general usage, where we have to do the odd restore, we have never had issues. It happens within minutes."
"A very stable and scalable platform (you can backup/restore/protect a couple of MBs or hundred of TBs as well from the same console/platform)."
"The most valuable feature is sharing data sets like they're in a private cloud. We call it our "private cloud" because we can share anything that is inside our backup set with our colleagues or with other people, and yet, everything is still in Belgrade, in Serbia. It's not somewhere else on cloud servers. Everything is in our environment."
"IntelliSnap and file system backups are valuable features."
"It's an enterprise product. It's a stable product. We have good support. Almost all databases are in the scope."
"The most valuable features of Commvault Hyperscale X are the full responsibilities inclined in conversion with high responsibility rates."
"The most valuable feature of Rubrik for me is its user-friendliness and efficiency."
"A reduced infrastructure complexity and fast to rack and go."
"The ease of use is the most valuable feature. It is a very simple system compared to just about any other back up technology. It is extremely easy to use and very versatile."
"The most valuable feature has been the Live Mount feature."
"The initial setup is easy."
"Rubrik is highly scalable and is easy to do."
"We had some VMware issue as VMware did some changes on the AHCI drivers. Rubrik saved our environment those times."
"The solution's technical support team is very responsive and proactive."
"If I were to ask them to work on something, it would be the fidelity of the alerts that occur. They should tell me if it is a real event or not. It is easy for it to identify that something hit it but give me more information. They can build AI into the engine so that I get better output from an alert to tell me if I should really be interested in that or not."
"The local support could be improved."
"It takes a lot of technical expertise to implement. Commvault could increase the training it provides to customers and partners."
"There could be improvements to the backup failures."
"The reporting is complicated and should be simplified in an upcoming release."
"We've run into some issues when attempting to restore very large numbers of files. Of course, that's more of a design issue."
"It does not have an easy deployment. The deployment is not something that just anybody can go in and deploy."
"The solution's breadth and depth of cloud support are good, but could be better. Some cloud features that are common-sense, especially on AWS, are not completely integrated yet in the product. They are a work-in-progress."
"There is always room for improvement with some shortcuts for the web interface. They could make it even more beautiful."
"The open source database needs to be supported."
"I want to see more features regarding filtering in the Snapshot Window, as I need to be able to set a filter for specific dates and times. If I want to check an old backup, I must scroll through one or two years of backups to find what I'm looking for."
"If I could take a snapshot from a physical and be able to stand it up as a virtual immediately without the need to rebuild an entire system and restoring files, that would be HUGE."
"It is already very well furnished, but live mounts for Nutanix AHV would be amazing."
"The main pain points we experienced was the stability of the system. We received a lot of instability when we have upgraded from a certain version to a new version. The newer version was completely filled with bugs and we needed to purge the system every week until we update to a newer version that was available one year later. The stability of the code is the main problem, they need to make it better."
"The reporting in the dashboard and reporting for extractions both need improvement. I would suggest making them easier to understand and use, not just out-of-the-box. We should also be able to customize them."
"Rubrik needs to continue to listen to their customers and what they want/need, not just care about money and the bottom line."
Commvault Cloud is ranked 3rd in Backup and Recovery with 104 reviews while Rubrik is ranked 4th in Backup and Recovery with 86 reviews. Commvault Cloud is rated 8.6, while Rubrik is rated 9.2. The top reviewer of Commvault Cloud writes "Provides excellent visibility and helps reduce costs and time". On the other hand, the top reviewer of Rubrik writes "Automates the backup and recovery process, reducing manual human errors and global search allows for granular recoveries". Commvault Cloud is most compared with Veeam Backup & Replication, Veeam Backup for Microsoft 365, Azure Backup, AWS Backup and Cohesity DataProtect, whereas Rubrik is most compared with Veeam Backup & Replication, Cohesity DataProtect, Azure Backup, Dell PowerProtect DD (Data Domain) and Veritas NetBackup. See our Commvault Cloud vs. Rubrik report.
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