We performed a comparison between IBM BPM and WorkFusion based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."By automating several tasks, we have already reduced a lot of work for the business."
"It makes the company business processes work more efficiently."
"It is a very powerful solution."
"We are receiving good assistance from the technical support."
"The process creation."
"Overall, I'm satisfied with the product. If you compare it with other products, it's probably not as easygoing or as simple to implement as the rest. But after you get used to it, it works. It has a lot of capabilities and potential, but the people, who come from different technologies, have some difficulty getting used to the way of working with IBM products."
"One thing that I love about them is that they make it easier to integrate with other systems, especially with the use of smaller files."
"It is easy to take a requirement, put it in the code, and deploy it."
"Their robots have increased the rate of efficiency by two to five times in our organization. There is still a human element to code out the package running the robots. You can't just click something and have it run. However, once that has been done, you can parallelize it 10 or 100 times in a fairly straightforward manner."
"It really does help by either freeing up people's time to focus on more value-added tasks or reducing headcount. We generally have other things that we can get people to do, helping make the employees' work more meaningful since they are not having to do the mundane stuff."
"We have seen Workfusion improve on accuracy and compliance... With the Workfusion model, we reduce human error and the need for further QC. We switch more to a QA process where we're testing whether the model is effective."
"For automating mundane activities, I can recommend WorkFusion."
"WorkFusion's RPA Express's ability to scale across multiple geographies with limited impact on additional IT Hardware requirements. This has enabled the scaling of Robotics capabilities and solutions across all our entities."
"The cognitive features of this solution are good."
"The most valuable features are the recorder because it's user-friendly and the integration with other tools Excel."
"In our opinion this group are the leaders in providing RPA solutions."
"New users will need at least six months to get comfortable with IBM BPM, at least initially. So, there's a learning curve."
"IBM BPM needs to have a better and modified interface."
"Process Server is no more available than new products out there, but in general IBM has a high cost and complex setup."
"The integration could be improved."
"The interface is limited and should improve in the future."
"Consider an admin console during deployment. I would like to migrate single instances, not the whole bunch at once."
"There are a few areas, like triggering mechanisms, externally exposed variables, and changing its values."
"The solution can improve integration with SAP, CRM, and Salesforce, which is not capital-intensive."
"The most common issue we have is with the OCR, but that also depends on the quality of the documents your scanning. Still, I would say the OCR is comparable to other solutions. I wouldn't say it's better or worse than other OCR engines."
"Where it can be improved is the speed. I built two bots, one with WorkFusion and the same thing with Python. My feeling was that the speed at which Python did things, how fast it did them, was quite cool. It was faster."
"We would like to see further improvement in the area of running headless."
"Machine learning models for document-heavy processes have room for improvement because they require significant effort to train and update."
"I would like it if they provided a more detailed roadmap in terms of where they are going with the product. As we are trying to make decisions about the things that we are going to do to try to augment our capabilities, we could know whether they are thinking about the same things or not."
"The solution is not user-friendly, this is something they should improve."
"We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed."
"We are having some database issues, but we are addressing them."
IBM BPM is ranked 5th in Process Automation with 105 reviews while WorkFusion is ranked 14th in Process Automation with 30 reviews. IBM BPM is rated 7.8, while WorkFusion is rated 7.8. The top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". On the other hand, the top reviewer of WorkFusion writes "Helps improve our accuracy and compliance, but the analytics module can be confusing". IBM BPM is most compared with Camunda, Appian, Pega BPM, IBM Business Automation Workflow and Apache Airflow, whereas WorkFusion is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and ELMA 365. See our IBM BPM vs. WorkFusion report.
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