"If we make a change to a job and I want to pull a drive off of a set of computers, I can do it without having to leave my desk. Before we started using the solution, I would have had to go to every machine. That was a much more cumbersome way of handling it."
"The patch manager is good, and it's easy to use."
"Well, what we like is that it catch actually a lot of features constantly upgrading. So all the three maybe there there were some features as the tenant on the earliest version. Now it's it's almost everything that we we need. So managing security ManageEngine configuration. It's we are very satisfied because it has the Telstra that's what we we need."
"The stability is very good."
"The initial setup is pretty straightforward."
"The most valuable feature of this solution is the Patch Management."
"The product works perfectly for patch management and software deployments."
"Very good, functional solution for endpoint management."
"The ability to patch my servers and endpoints is the most important for me. However, this feature is more pronounced in ManageEngine Desktop Central."
"It would be nice if it were a little easier to maneuver around the patch management. I would like to use that more, but it got very cumbersome and complicated when I tried to use it in the past. I haven't used that much since then."
"Documentation could improve so we don't need to create the support requests first."
"ManageEngine Desktop Central should keep up with some of the features that other major vendors are providing, such as Microsoft."
"There is a slight delay in customer support, which is something that can be improved."
"ManageEngine could be improved by giving customers an option to perform certain actions proactively. Since I was a consultant, I worked on different products and some had advantages over ManageEngine. For example, proactive remediation—you want to proactively check something on the computers and run the script. In ManageEngine, you have the option to run the script, but Intune has the option to do so proactively. ManageEngine doesn't have this. You should have the option to act proactively, not just going ahead and fixing it once it's done. Proactive remediation should be a feature."
"Tech support is mediocre at best."
"The product must provide more API integrations with different ERP tools."
"We would like to see options for deploying Microsoft 365 accounts into Outlook. For now we only can use it to deploy exchange accounts. Also we would like to see an option do decline Windows 7 ESU patches in a bulk."
"Desktop Central has very good information, however, you can't customize the dashboards."
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KACE Desktop Authority is ranked 4th in Client Desktop Management while ManageEngine Endpoint Central is ranked 1st in Client Desktop Management with 60 reviews. KACE Desktop Authority is rated 10.0, while ManageEngine Endpoint Central is rated 8.2. The top reviewer of KACE Desktop Authority writes "Saves me time and effort when adding and subtracting drives, and Premier Support handles updates". On the other hand, the top reviewer of ManageEngine Endpoint Central writes "An in-depth and intuitive product with good cross-platform capabilities, but they should have a more global support channel". KACE Desktop Authority is most compared with , whereas ManageEngine Endpoint Central is most compared with Microsoft Intune, Microsoft Configuration Manager, VMware Workspace ONE, Jamf Pro and ManageEngine Patch Manager Plus.
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